This role is a key driver in supporting the team members while focusing on the continual development and improvement of internal systems, procedures, and processes.
Yolk Recruitment are working on behalf of massive packaging company in search for a customer service manager to ensure the delivery of world-class customer service to all customers, including sister sites.
To support the first part of the candidate journey in branch, providing information and guidance, promoting the available services, conducting initial screening and eligibility checks, and ensuring that the candidate experience commences in a positive and appropriate manner.
To act as the first point of contact for candidates, providing a promotional and informative overview of the services offered by the branch and gaining candidate commitment regarding potential contracts delivered by Remploy to support their journey to employment.
This function is key to maximising the number of motivated candidates who go on to participate in branch and development services activities on their journey to sustained employment.
We are looking to recruit for an Aftercare Technical Advisor the successful candidate will be responsible for dealing with after sales activities relating to product warranty and technical support.
To make accurate diagnoses of technical queries relating to warranty claims, product installations and commissioning to manage outcomes through to problem resolution.
The role
Support customers and service engineers in the swift resolution of product and system related technical enquiries or warranty claims by phone and email to agreed time scales and to the satisfaction of the end user.
The ideal candidate will maintain strong working relations with customers, be able to multi task and stay clam under pressure.
We are seeking a Customer Service Representative to join our team in providing excellent service to our clients.
Main Role and Responsibilities
Acts as a liaison between Sales, Onboarding and Fulfilment, Credentialing, Supply Chain, Finance and Operations teams providing a single point of contact for all sales and logistics related processes.