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About Us A Leader in Business Support At Portobello Business Centre (PBC), we stand as a dynamic social enterprise nationally acclaimed for helping individuals start, grow and expand their business ventures. Our mission is clear: to provide aspiring and existing business owners with state-of-the-art tools, unmatched resources and steadfast support essential for navigating today's business environment. Our offerings include an array of webinars, comprehensive training programs, interactive workshops and networking events, complemented by personalised one-to-one business advice. Since our establishment in the vibrant 1990s, we have been a cornerstone for over 15,000 clients in a multitude of sectors. In fact, our early support has been crucial for household names like Innocent Drinks, Charlie Bigham's and Karen Millen. Vibrant Headquarters Located in the newly renovated Morley College North Kensington Centre for Skills, our headquarters are more than just an office. They're a bustling hub nestled near the lively Portobello and Golborne Roads in London, brimming with creative and business energy. This unique setting provides an ideal mix of educational resources and a business-oriented atmosphere, ensuring each day is filled with new and exciting challenges. Role Summary The Senior Business Advisor is pivotal in bolstering the journeys of pre-start, small and medium-sized businesses. You will have a business advisory, business education or similar background, be experienced in providing expert business advice, mentorship and support to aspiring and existing business owners, guiding them through the maze of starting and scaling their businesses. Working under the guidance of our existing Senior Business Advisors and the senior team, you will help to transform aspirations into thriving ventures. Key Responsibilities 1. Mentorship & Advising Deliver high quality, bespoke, independent and confidential face-to-face and virtual business support to individuals starting and growing their businesses, helping them navigate business challenges. Assist businesses in developing business plans, strategies and operational guidelines. Signpost owners to both internal and external business development resources. 2. Programme Support Collaborate with the senior team to ensure the successful roll-out of both commercial and non-commercial business support programmes. Continuously assess the quality of the business support programmes we provide by soliciting feedback from business owners and implement insights into actionable improvements. 3. Resource Development Assist the senior team in the creation and updating of resources, tools and materials in our business support portfolio to support business owners effectively. Assist the Head of Marketing in organising and facilitating workshops, webinars and conferences to impart essential business knowledge. 4. Collaboration & Networking Engage with the broader business community to stay updated on industry trends and best practices. Facilitate connections between business owners and potential partners, investors, funding providers and any other relevant stakeholders through our networking forums and beyond. 5. Reporting & Analysis Document and report on the progress of business owners and businesses you support as required by individual projects using our bespoke CRM system. 6. Development Undergo any required training to identify the organisation and its business advisors as leading business support providers. 7. Other Perform additional tasks as deemed necessary by the senior team. Requirements The following are essential requirements for this role: At least three years of experience providing bespoke, one-to-one business advice to pre-start and SME businesses. Demonstrated ability in providing high-quality, independent and confidential support and mentorship to SME business owners. Experience in the development of business plans, strategies and operational guidelines appropriate for SMEs. Expertise in at least two of the following to support business owners on a deeper level: financial management and analysis, marketing, sales, business strategy and planning, industry-specific knowledge or fundraising. Strong networking capabilities to facilitate connections between business owners and potential partners, investors and funding providers. Excellent interpersonal and communication skills demonstrated in both face-to-face and virtual settings. Familiarity with signposting business owners to relevant business support resources. Experience in sales with a commercial outlook; a brand ambassador able to promote our products and services to new and existing business owners. High proficiency with technology and using digital productivity tools such as Microsoft365, Teams and Zoom to deliver business advice. Knowledge of the digital business tools utilised by early-stage businesses, how they work and add value. Experience with using CRMs and documenting and managing data through them. Willingness to pitch in, support and learn from all aspects of the business as we are at a pivotal moment of growth. The following are desirable for this role: Experience of the auditing processes of government delivered business support programmes would be a bonus and attract the top end of the salary range being offered. Team management or leadership experience. Experience of engagement with business communities such as those for charities, councils, faith groups, chambers of commerce etc. An entrepreneurial background would help you to better understand the start-up mindset. Join us in making a meaningful difference to the businesses we serve. To apply, please submit a maximum 2-page CV and a 1-page cover letter detailing your skills and suitability to the role. Applications without a cover letter will not be considered. Applicants must have the right to work in the UK indefinitely.
Our client is seeking a dedicated and meticulous Professional Business Support to join their Enforcement & Market Oversight (EMO) team. This role offers an exciting opportunity to work within a world-leading function, promoting conduct that supports trusted, orderly, and efficient primary and secondary markets. The successful candidate will enjoy a competitive salary of £19 per hour and the chance to work in the vibrant location of Stratford. This role provides exposure to senior industry leaders and the opportunity to collaborate with international regulators. Work within a world-leading function in the financial services sector Opportunity for exposure to senior industry leaders and international regulators Competitive salary of £19 per hour What you'll do: As a Professional Business Support, you will play a pivotal role in ensuring smooth operations within the EMO team. Your responsibilities will range from on-boarding new people, managing diaries, arranging meetings, organising travel and accommodation, to taking lead responsibility for records management. You will also manage shared inboxes, handle various administrative tasks, transcribe interviews, and reinforce compliance to business policies. Your ability to work collaboratively with other business support members will be crucial in ensuring sufficient business support coverage across the department. On-boarding new people and dealing with IS requests Providing diary management and administrative support for the team and the Department Arranging meetings, preparing papers for meetings including team meetings and Project Board meetings Organising travel and accommodation as required for the team Taking lead responsibility for records management across the team Responsibility for management of shared inboxes Managing additional administrative tasks as required for the team, such as raising POs, preparing presentations, slides and completing paperwork for expenses and external costs Working collaboratively with other business support members to ensure sufficient business support coverage across the department and/or division Transcribing interviews with subjects and witnesses Reinforcing team compliance to business policies What you bring: The ideal candidate for this Professional Business Support role brings along proven experience in a specific technical area or skill. She possesses excellent IT skills with proficiency in Word, Excel, Outlook among others. Her exceptional spelling, grammar and written language skills enable her to communicate effectively. She is adept at managing relationships with both internal and external stakeholders. Her ability to work on her own initiative, prioritise tasks under pressure while maintaining accuracy sets her apart. She is flexible, ready to take on new tasks and responsibilities, and adapt to change. Proven experience in a specific technical area or skill Excellent IT skills, including sound knowledge of Word, Excel, Outlook and other similar packages Excellent spelling, grammar and written language skills Good relationship management skills with both internal and external stakeholders Ability to work on own initiative, prioritising tasks under pressure while maintaining accuracy Flexibility to take on new tasks and responsibilities and adapt to change Ability to work with a broad range of stakeholders and adapt style accordingly What sets this company apart: Our client is a world-leading function in the financial services sector, committed to promoting conduct that supports trusted, orderly, and efficient primary and secondary markets. They offer an inclusive work environment where diversity is valued and every employee's contribution matters. They believe in fostering a culture of continuous learning and growth, providing their employees with ample opportunities for professional development. What's next: Ready for a rewarding challenge? Apply now! Apply today by clicking on the link provided. We look forward to receiving your application! Our Recruitment Delivery Team are committed to offering an inclusive recruitment experience to all candidates. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to let me know by emailing gscemeaedi @ resourcesolutions .com
Support Services Manager Location: Hybrid from our office in Stroud, Gloucestershire Salary: £33,000 to £38,000 per annum (depending on experience) Hours: 35 hours per week Closing Date: 28 May 2024 We are looking for a Support Services Manager to manage and develop our services and provide high quality support across the UK to people of all ages. You will lead the support services team providing day-to-day operational management and making sure that financial and physical resources are utilised effectively and responsibly. You will act as an ambassador for the Charity and role model for the team in conduct, attitude, and standards. About the job Support/Support Services Responsible for the development of a portfolio of high-quality support services for people of all ages across the UK who have experienced meningitis. Responsible for (and contribute towards) the delivery of support services, including events and out of hours peer support as and when required. Provide a senior lead' safeguarding role for Meningitis Now, ensuring that our safeguarding policy, which includes eSafety, is fully implemented. Embrace digital technology to develop a range of services to meet the varied and often complex needs of individuals. Oversee the appropriate use of evaluation and outcome measures to ensure that we can demonstrate the difference that we make and continually improve service delivery. Support the development of the reach of the organisation to enable more people to access support working with other members of the team and organisation. Oversee all marketing activities relating to support and working closely with the communications team. Assist with reviewing and updating policies and procedures relevant to the team and the wider directorate. Ensure the integrity of data collected on Salesforce to enable accurate reporting and monitoring of activities against key performance indicators. Work closely with the partnerships team to secure funding for support services and ensure accurate and timely reporting. Look for opportunities for development of support (including extending our reach) by collaborating with individuals and partnership working. Information and Support Management Team Assist in the development and delivery of strategy. Responsible for making sure that operational plans are developed and implemented effectively. Work closely with the Director of Information and Support, to oversee financial elements of support including budget setting, monitoring expenditure, and overseeing budget lines. Work closely with the Director of Information and Support and Helpline and Information Nurse Manager to put in place a reporting structure that allows the collection and dissemination of information and data. Deputise for the Director of Information and Support as required. Line Management Responsible for the line management of staff within the support services team including recruitment and selection, planning out development, performance, training, and support. Deal sensitively and promptly with personnel issues when they arise in line with established procedures and reporting, and in keeping with the values of the Charity. Ensure policies, systems and processes are in place, utilised and regularly reviewed to ensure compliance with legislation such as data protection and safeguarding. Liaise and relay information between the senior management team, HR, and the organisation. Responsible for overseeing the external supervision of staff including yearly reporting. Manage and contribute to a programme of continual professional development for all staff across the directorate. What we're looking for Essential experience Managing a team ideally within a health-related sector or charity. Developing support services ideally within the charitable sector. Experience of working with children, adults or families affected by illness, death or disability and in need of support. Service evaluation and outcome measurement. Strategy development and operational planning. Financial planning including budget management. Using Microsoft Office packages and a range of other digital technologies. Managing small projects/events. Working with a Customer Relationship Database e.g. Salesforce. Working with a range of social media platforms including Facebook. Essential skills Ability to lead and influence within a team environment. Excellent verbal, written and presentation skills with a diverse range of individuals/organisations. Calm, diplomatic and a skilled negotiator. Ability to manage multiple tasks, plan and prioritise a busy workload. Ability to work under pressure and deal with difficult circumstances. The ability to inspire and motivate others. The ability to deal with information in a confidential manner and respond with sensitivity. Strong administrative and IT skills including the use of Microsoft Office, and an ability to maintain records and produce clear written reports. Desirable selection criteria Awareness of the issues facing individuals affected by meningitis. An understanding of health and social care systems and how they work. Experience of working with the media. Other requirements Commitment to the goals and values of Meningitis Now. Understanding of and commitment to equality, diversity, and inclusion. Out of hours working, travel and attendance at events. Other requirements as determined by the organisation. Ready to apply Click apply now and you will be redirected to our website to complete your application. Please complete the application form at the bottom of the page once you have been redirected. Please note that due to using an anonymised recruitment process, only responses to the application questions will be used for shortlisting. If you choose to upload a CV or