We are recruiting a Sales Support Executive for a lovely, very reputable, family run SME based in Kilmarnock. You will be responsible for providing full administrative support to the Business Development Manager, including concise and accurate information to facilitate them being efficient and productive on all sales visits, calls, meetings etc., and any other tasks and follow up work as required. Achieving good relationships with the PM's portfolio of customers and becoming their point of contact for enquiries and quotations etc.
The company envisages that this role will progress into "Internal Account Manager" in the near future, so lots of opportunity to progress
Requirements
- Ensuring the BDM that you work with is as efficient as possible, and able to focus on their core activities of meeting customers or prospects with high growth potential.
- Handle administration required to grow or nurture customers and prospects, such as arranging samples and researching the customer or prospect.
- Raising quotes for customers on the system
- Completing reports and other analysis to support the BDM.
- Completing follow-up notes and actions from visits or meetings the BDM has had with existing or potential customers.
- Developing an understanding of the product range, how customers use it and how best to sell it so you can respond to enquiries, opportunities, and threats in a way that maximises the spend, GP, share of wallet and relationships with the customer.
- Proactively contact customers according to a touchpoint schedule to keep relationships strong, profit high and check for growth opportunities.
- Arranging and running Teams meetings and arranging F2F appointments and trials for the Business Development Manager (BDM).
- Preparing all information required for BDM for internal meetings.
- Helping the BDM moving growth opportunities through the pipeline, some of which will be supporting the BDM on an administrative level and some of which will be sales-oriented customer contact.
- Following up relentlessly and fast to customers.
- Ensure customer relationships are maintained strongly, by responding astutely and promptly to any questions, and using intuition when a BDM isn't available to tend to such issues.
- Forecast the spend of customers across the month, quarter and year, and monitor customers' progress against this. In partnership with the BDM, telephone or arrange meetings to investigate and resolve any downtrading or other concerns
- Oversee some growth and retention projects with customers, developing and seeing-through a strategy over weeks/months. Sometimes, larger projects to group customers can involve over 40 customer stakeholders.
- Filling in customer questionnaires when required, in partnership with Customer Service
- Assisting with building quality presentations as part of the business development or account growth process on behalf of BDMs
- Maintain accurate customer pricelist
Skills
- Efficient at administration and excellent at meeting deadlines.
- Able to use initiative, prioritise and maintain a clear and cool head under pressure
- A competent level of IT Skills, including accurate and prompt usage of business CRM system
- Confident and proactive at making sales calls.
- Great listening skills and able to build rapport quick
- A flair for organising data quickly and meaningfully
- Able to edit template presentations to a high standard
- Experience in conducting customer meetings and supporting a senior salesperson to get sales opportunities through a pipeline
- Highly effective communicator and influencer at all levels from the gatekeepers to the decision makers
- Methodical and organised, with an eye and an ear for detail
- Able to maintain relationships with colleagues, partners, and other stakeholders.
Hours: Monday - Friday : 8:00am - 16:30pm
Benefits
Salary: £26,000-£30,000
Company bonus scheme