The successful Business Support Manager to take overall responsibility for the portfolio of Vertical Sliding products ensuring all customer service training, product knowledge and customer relationship needs are met.
The role will involve
Provide first-line escalation support to the team for any difficult customer issues; taking these through to resolution or escalating to the Customer Services Manager when appropriate.
To support the CSD team in providing excellent customer service on Caldwell & Vertex products, through training, building customer relationships and providing product knowledge support.
Over the past three years Business Support has carried out a range of tasks which have increased in number, frequency and complexity, The Business Support Manager is pivotal in maintaining the existing high standards, seeking strategic opportunities, and working successfully with colleagues to deliver a first-class service.
The business support team is a high-performing, busy team which provides administrative support to Dementia Support and Partnerships.
Innovative and forward-thinking digital company is seeking a passionate and operational Customer Support Manager to lead and enhance their customer support and tech support teams, ensuring that their community receives an unparalleled service.
As Customer Support Manager, you will provide strategic direction while offering hands-on support to create memorable and delightful member experiences.
In this pivotal role, you will be at the heart of the company's mission, fostering a customer- centric culture.
VNA Recruitment are currently recruiting for a Business Support Administrator for our client based in Nottinghamshire.
To provide advice and guidance to customers, business partners and others on business processes and operational service issues
The main responsibilities include: To work to defined business standards and processes; performing a wide range of business support tasks with due regard to confidentiality and safeguarding
Are you a customer focused Software Support Manager with previous experience in managing technical I.T teams or similar that have delivered an exceptional service to their customers?
To be successful as a Software Support Manager you should have excellent interpersonal and conflict management skills.
You will be responsible for training, supporting, developing and leading a bright and capable team, whilst also prioritising managing escalations and building strong relationships with Key Accounts, focusing on providing excellent communication and technical support to all customers whilst meeting and exceeding set SLA's.