As a Customer Service Representative, you'll be responsible for the behind-the-scenes processing service, looking after all web and email-based customer enquiries, such as applications, enquiries, complaints, written correspondence and other back-office activities.
The role will involve providing specialist advice, quick thinking and cross referencing to clear set processes, guidance and systems.
You will move across different processes of the scheme learning new skills and processing different types of customer correspondence.
As a Customer Service Advisor, you will manage the workflow for our field operatives and technicians in real-time, ensuring they receive the right work at the right time.
Role Objective: Join our clients Customer Service Scheduling and Delivery team where you will play a crucial role in ensuring the efficiency and effectiveness of their Field and Contact Centre operations.
Key Accountabilities
Schedule customer-appointed and proactive work for our field technicians and repair crews.