As a Senior Business Analyst, you will be responsible for developing and implementing innovative business solutions and process improvements.
Working closely with stakeholders, project managers, and both front-end and back-end development teams, you will ensure that business requirements are clearly defined and met.
Are you a Business Analyst with strong analytic skills
Our client is a leading insurance company seeking an experienced Business Analyst to join their team on a permanent basis.
All our office locations considered: Newbury, London (satellite) & Liverpool;
We're on the hunt for builders ?
No, we've not ventured into construction in our quest to conquer the world, rather a designer and builder of systems for all things data related where we are conquering the Data World.
Optimising WFM scheduling to achieve organisational performance objectives, developing tools/techniques/UDA/technology ensuring full use of system is exploited and contractual SLA are met and benefited from the solution.
Scheduling staff using Work Force Management Tools - either using Verint, Nice, Genesys.
Planning and scheduling activities (training/coaching etc.,) and absences (Holidays/Flex etc.,) to maintain consistent service level delivery across the day at the same time as meeting the operational requirements of the departments.