We have an exciting opportunity available for an IT Endpoint Systems Engineertojoin our Liverpool office**.** You will join us on a full-time, permanent basis. In return, you will receive a competitive salary and benefits.
Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
The Role
The Global Workplace Service Line team are responsible for endpoint operational activities, support for technical services, and architectural planning for laptops/desktops environments, mobile devices, and other office applications. The role is central to delivering global follow-the-sun (FTS) services to the CMA-CGM Group.
The ideal candidate will possess a strong technical and comprehensive understanding of End User Computing. Expertise in managing Software Deployment, Patch Management through both SCCM & Intune, and Desktop Security services. The role demands expert integration, diagnostic and fault-finding knowledge/skills and a broad range of IT knowledge/experience in end-user computing and modern device mobility configuration and governance.
Your responsibilities as our IT Endpoint Systems Engineer will include:
Administer Azure, Intune Endpoint Manager & Office 365 portals for software distribution, patch management, and endpoint compliance.
- Administer SCCM (System Centre Configuration Manager) for software distribution, patch management, and endpoint compliance.
- Assist with transition from On Premise device management to Cloud solutions
- Support and troubleshoot Active Directory, DHCP, DNS & Group Policy configurations
- Provide technical support and troubleshooting assistance to end-users, addressing endpoint-related issues promptly and effectively.
- Stay abreast of industry trends, best practices, and emerging technologies in endpoint management to enhance the organisation's infrastructure and security posture.
- Occasional support and troubleshooting of Windows Server 2019 & 2022 environments, hosting on premise solutions
- Possible exposure to Virtual Technologies – AVD, Windows 365
- Working within a team dedicated to support on a variety of operating systems and hardware.
- Dealing with 3rd line technical incidents and requests from our customers.
- Escalation from 1st and 2nd Line Engineers.
- Develop and maintain documentation, policies, and procedures related to endpoint systems management.
- Self-audit all work and ensure it meets all applicable technical and operational quality standards.
- Respond effectively and appropriately to all customer requests and enquiries.
- Complete work to agreed time scales.
To become our IT Endpoint Systems Engineer, you'll need:
- Knowledge of Azure, Intune Endpoint Manager & Office 365
- Knowledge of Microsoft Endpoint configuration Manager
- Hands-on experience with device provisioning, configuration, and troubleshooting across multiple platforms (Windows, macOS, iOS, Android).
- Understanding of networking principles, security protocols, and endpoint security best practices.
- Understanding of Active Directory, DNS, DHCP and Group Policies
- Excellent communication skills, with the ability to articulate technical concepts to non-technical stakeholders.
- Ability to adapt quickly to changing priorities and to manage time, multiple tasks, and deadlines effectively.
- Strong problem-solving skills and attention to detail.
- Self-motivated, ability to work as part of a team or alone.
- Continuous improvement mentality.
In return, we will offer our IT Endpoint Systems Engineer:
- 25 days annual leave (plus public holidays) increasing with length of service plus additional day over Christmas period and the opportunity to buy/sell annual leave
- Discretionary annual bonus
- Enhanced pension scheme up to 15% total contribution
- Life assurance x4
- Commitment to promoting awareness and understanding of Mental Health through our Mental Health and Wellbeing Charter
- Private healthcare (BUPA) + Healthcare Cash plan, including an Employee Assistance Programme
- Local and global development opportunities across 160 countries within the CMA CGM Group, including opportunities at our iconic Head Office tower in Marseille
- Hybrid Working
- Cycle to work scheme/ Season ticket loans
- Enhanced policies including Maternity & Paternity
- Employee recognition awards
- Considerable scope for personal and professional growth through the CMA CGM Academy
Are you bold, imaginative, ready to take the initiative with integrity, and feel you are the right candidate for the IT Endpoint Systems Engineer role, please click ‘apply' now! We would love to hear from you!