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Job title: Sales Operations Coordinator Duration: 1 year (With a possibility of extending) Location: Oxford, or London office hybrid (2 days in-office and 3 days working from home) Rate: £15 to £18 per hour Holiday pay Start: Immediate Our client is a global travel and tourism services provider, and a global travel tech leader. They are looking for a Sales Operations Coordinator to join their 3P division. They are looking for focused on global markets to join their 3P team, which manages the affiliates and partners who resell their travel experience supply. You will be working closely with their Travel Agent Platform as well as other teams such as Partner Success Managers, Business Development and Onboarding. You will be expected to understand how they operate, identify improvement opportunities, action improvements, and communicate to different stakeholders depending on priority level. We are looking for someone proactive, motivated, organised, responsible and able to work well in a fast-paced, team-oriented, and entrepreneurial environment. This role requires excellent organisational communications skills as well as effective relationship building skills. You will be required to work closely with different teams and manage different projects. You will be reporting to the sales operations team. Responsibilities: Provides sales operation process and support, contributing to the production of effective proposals in line with business requirements. Provides support and advice to sales colleagues, equipping them to get the most out of available data and data management systems, including preparing for inbound and outbound lead generation. Effective Project Management. Collaborating with different teams to understand how they operate and identifying any issues that can be resolved short term or long term and would benefit the business. Expected to work across multi-functional teams, evaluate problems to solve, prioritise, provide solutions, and track and communicate resolution. Works collaboratively to understand and resolve user issues that may affect efficiency in the CRM system Salesforce. Contributes to reviewing existing Sales operations performance indicators, generating new ideas in support of driving continuous improvement in sales performance and management processes. Creates effective CRM dashboards for tracking and managing pipeline progress. Monitors the quality and integrity of CRM data to identify common performance themes, using these as the basis for communication and advice to sales colleagues to improve pipeline management, identifying and tackling instances of non-compliance. Uses win/loss information to analyse data and make opportunity / recommendations for improved pipeline success and drive effective business planning and reporting, making recommendations for improvement. Prioritises own workflow to ensure timely delivery of different projects with different stakeholders. Requirements Fluency in English is required; other languages a plus (Spanish, Italian, Portuguese, French) Previous sales operations experience (ideally in travel and tourism) A solid working knowledge of Salesforce, including reporting and creating dashboards and views. Mid-Advanced Excel and PowerPoint skills Experience in strategy, operations, technology, analytics, or related field Strong work ethic with a high degree of accuracy and a keen eye for detail and follow-through Thrives in a dynamic environment with constant data-driven iteration Excellent communication skills and an excellent telephone manner Clear communication (written and oral) through expression of facts and ideas in a clear, convincing, and organised manner Good organisational skills and attention to detail We are looking for someone upbeat and organised An interest in the Travel and Tourism industry
Our client is a well-established business focusing on car bodywork repairs and collision repairs for all types of vehicles and has built a great reputation with many insurers, currently based in Brackley. They are now looking to recruit a Customer Service Coordinator on a temp-to-perm contract; this is an exciting role for someone who is looking to progress their career in the Automotive Industry. You will be the first point of contact for all customers and potential customers, by answering queries personally either by telephone or email, ensuring the highest standards of customer care. The right candidate would have previous experience in customer service roles and can multi-task and prioritise time effectively. In return, you will enjoy a competitive annual salary with an excellent benefits package and genuine growth and development opportunities. Key Responsibilities To oversee the booking of all jobs on site, walk-ins, recoveries, and drivers. Oversee all deliveries and collections. To confirm all appointments with customers 24 hours before work is completed. Record details of all incoming and outgoing calls or emails on relevant jobs. Manage the daily diary (pickups, deliveries, collections) making sure all relevant documents are imported or exported via Checkmate. Be able to give customers updates on their vehicle's progress via SMS (to be done every Tuesday and Thursday). You'll be overseeing the return of complete vehicles, making sure that times and arrangements are set up correctly on Autoflow. Contacting customers and updating them if there are any delays. To oversee and update accordingly all online portals daily. Send over SMS reminders to customer and/ or driver the next working day with ref: documents being sent via email, i.e. receipts/warranty. To email receipts and warranty certificates the next working day after any pickup and /or delivery. Complete follow-up calls to all customers after repair work has been completed (ideally within 48 hours) to leave a Trust Pilot Review. Chase up the removal of all Total Loss vehicles on site, after 3 days of confirmation. Checking jobs self-auth/ Auth'ed appointment and waiting for authority and chasing relevant personnel and/or directly if knowledgeable to do so. To deal with the process of first notification (FNOL) from insurance companies and/or accident management companies. Within SLA. Set up Jobs on Autoflow. Making sure all correct Insurance and work Providers are entered into Autoflow. Arranging estimates, repairs, and/or recoveries. To confirm information, excess, care requirements, email address, if a company vehicle to confirm company personnel reference payment of excess and/or VAT record on the system. Element of reception duties, such as answering/dealing with calls from customers, Insurance Companies, and work providers. Key Skills & Experience Previous Customer Service experience. Strong problem-solving, organization, and planning skills with an eye for detail. Excellent communication skills both internally and with customers. Demonstrated ownership, initiative, organization, numeracy, and ability to manage multiple tasks under pressure. Preferred experience in an outbound call centre or order desk environment. Flexibility and adaptability. Advantageous Diploma or Graduate experience within the Automotive Sector. Ability to work in a fast-paced environment. Additional Information Temp contract to last between 4-6 weeks, and if successful in the role the permanent annual salary would be £28,000 per annum. To express interest in this promising role, kindly forward your latest CV, detailing your present or most recent salary and any notice period you might have. For a discreet, detailed discussion about the role, you can reach out to Shanelle Bowyer at 01295-983585 Alternatively, connect with us on LinkedIn via the following link: https://in/shanelle-bowyer-3b8796139/