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#GoWithYourFlow Come and join us as a results driven Branch Operations Manager to deliver sales and exceed customer expectations as part of a hugely successful branch team. The Role: As a Branch Operations Manager, you will report directly to the Branch Manager and support the day to day running of the branch. You will identify and capitalise on every sales opportunity, through management of staff and resources, and inspiring your customers with the perfect solutions for their requirements. The Branch Operations Manager will be an expert at building rapport quickly and creating trusted relationships to ensure that everything we do enables us to deliver on our promises to our customers and exceed expectations. As a Branch Operations Manager, you will deputise in the Branch Managers absence, and have direct responsibility for the day the to day management of branch colleagues. You'll naturally promote and embrace our inclusive team environment and we're sure you'll have some fun along the way! Key Responsibilities Effective management of the team and resource in the absence of the Branch Manager Ensure the highest standards are maintained in the branch at all times preventing loss or damage, pilfering or breakage to stocks or property, also in respect of staff performance, good housekeeping and strict observance of Company policies and procedures Assisting the Branch Manager to profitably meet and exceed the branch sales targets Managing the sales office, branch purchasing and stock control Maximising margin and net profit Controlling stock management within the branch, ensuring that the correct procedure is adopted when placing all orders for branch stock & direct business. Supporting branch logistics and fleet compliance with support and in collaboration with the branch manager Liaising with and support the contracts supervisor to understand the complexities of the contracts side of the business and demands on our contracts customer base Keeping everyone safe Build and maintain relationships with new and existing trade and retail customers Assist the Branch Manager in the development of all team members. Role model and support the Branch manager in driving and implementing What Good Looks Like' across the branch You: As a Branch Operations Manager, you'll have an innovative and agile approach to identify growth opportunities. You'll enjoy working collaboratively with a dedicated focus on driving results, whilst being committed to acting with integrity and honesty in everything you do. Skills and competencies Tenacity and resilience A pro-active approach to sales, with a strong desire and ability to win and grow new business Experience of customer relationship management and developing a true partnership approach Excellent communication skills Self confident and self motivated, with the ability to work on own initiative or as part of a wider team Ability to interpret basic financial and statistical information Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs if they feel they don't have every one of the required skills. All Highbourne Group companies are dedicated to building a diverse, inclusive and authentic workplace. So if you're interested in this role but think that your previous experience doesn't completely match - apply anyway. You could be just the person we're looking for! Us: From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! We're proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we're super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us. Benefits Package and Cultural Environment: Bonus Discounts, savings and cash back at numerous retailers Life assurance Extended family policy including maternity, paternity, additional annual leave and more Mental Health First Aiders and Employee Assistance Programme, we look out for each other Complete induction and a company that lets you grow and encourages development Financial education and loans Flexible working options A business striving to create an environment of inclusion so everyone can be their true self And more! #BelongWithUs We're passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don't want you to fit' our culture, we want you to enrich it. We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.
Removals Operations Manager Are you ready to embark on a dynamic career in a thriving and rapidly expanding business? If you're a dedicated and seasoned Removals Operations Manager, our client has an exciting permanent opportunity tailored for you. Our client offers not just "a job," but a fulfilling career path in a well-established organisation. With the tools, autonomy, and training our client provides, you'll not only excel in your new role but also chart a successful course for your broader career. As the Removals Operations Manager, your primary responsibility is to ensure the safe and efficient day-to-day operations in alignment with our client's company procedures. Your ability to understand and proactively respond to the clients needs swiftly and positively is paramount. Covering operations in South London and its northern neighbouring counties, this role is deeply customer-focused, reflecting our commitment to exceptional customer service and responsiveness. RESPONSIBILITIES: 1. Lead the solution design process to optimise outcomes in savings, efficiency, and risk mitigation. 2. Manage team workloads to achieve goals and deadlines. 3. Provide analytical guidance within the management team. 4. Collaborate closely with the rest of the Removals Operations department to foster mutual support. 5. Function as a 'Number 2' and position yourself as the natural successor to the Branch Manager. 6. Oversee training, recruitment, onboarding, and staff retention. ABOUT YOU: Possess experience in large volume, large-scale removals operations, with essential expertise in commercial removals and diary management. Hold a Transport Managers CPC (Desirable, with training provided if needed). Essential B2B experience. Maintain a white-glove, customer-driven mentality. Experience working at a management level in a similar Removals Operations role. Ability to liaise seamlessly from the shop floor to Board level. Exceptional problem-solving skills, capable of identifying and managing complex or sensitive problems with coordinated responses. Thrive in a challenging Removals Operations role. As the market leader in commercial relocation, our client specialises in business and technology moves for clients of all sizes and sectors. Our clients services extend to corporate residential moves within the UK and internationally, providing project and move management for both agile and traditional workspaces. Additionally, we offer storage solutions and asset recycling to comprehensively support all aspects of removals. Join us in shaping the future of operational excellence! This represents an excellent opportunity to join a progressive company. Contact us today at or . If you know someone suitable for the role of Removals Operations Manager, please forward this advert to them or provide us with their details. You can recommend as many candidates as you like via our website and earn a referral fee per placed candidate. This offer is unlimited. As specialists in Removals, Relocations, and Global Mobility, Red Recruit has vacancies at all levels within the industry. Please get in touch to share your preferences, and we will do our best to assist you. T&C's apply. Please contact the office for more information. Please note: We do not advertise all vacancies due to confidentiality. Submit your CV directly to us or call in complete confidence. We have also established a contacts list for candidates seeking updates on relevant jobs. If interested, contact us via our website, send us your CV, and ensure you receive the latest updates on our vacancies.
Summary: Our Client in the Decarbonisation space is looking for an innovative and proactive Business Manager to provide a high level of support to the Delivery Management Team (DMT) in the coordination and management of a large customer facing delivery team. Ensuring that effective planning and administrative systems to support the management of the team's core activities are in place and maintained efficiently and effectively. You'll be driven, proactive, resourceful and be able to make decisions under pressure. You will have excellent communication, interpersonal and problem-solving skills, being able to share information with the DMT, the wider team and other internal and external stakeholders efficiently and effectively. Key Responsibilities: Support the DMT by coordinating the tracking of and production of reports on key metrics such as KPIs, budget spending, forecasts and key risks. Coordinate the production of key reports such as Executive Team paper and Board reports. Manage information flow across the Delivery team in a timely and accurate manner. Act on behalf of the DMT to ensure that key actions are carried out by the wider team. Maintain effective filing and data storage including emails and retrieval systems ensuring the needs of the DMT are met Provide support for Core Delivery meetings, ensuring meetings are properly arranged and serviced. This will include drafting agendas, collating papers and reports, taking minutes and following up action points as necessary. Maintain effective filing and data storage including emails and retrieval systems ensuring the needs of the DMT are met. Format information for internal and external communication - memos, emails, presentations and reports. Screen and direct enquiries and distribute correspondence Key Skills and Competencies: Ability to communicate effectively orally and in writing with a wide variety of types and levels of contact. Have a flexible approach to work and be receptive to change Experience as an Executive Assistant, Personal Assistant or similar role. Able to work to tight deadlines and under pressure. Ability to successfully manage formal committee meetings. Level 3 Diploma in Business administration or equivalent. Outstanding organisational and time management skills