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Your new company A property management firm looking after a city centre portfolio of commercial buildings. They are a growing, strong team looking to appoint a junior or graduate property manager with a few years experience in Manchester. You will be looking after a locally based portfolio all within 5 min walking distance. The office is easily commutable via public transport in a brand new, beautiful building. Your new role A property manager looking predominantly after a commercial portfolio in the city centre of Manchester. You will be liaising with tenants and landlords, managing service charges and setting up budgets. You will be working alongside a small team of property managers and rating surveyors. What you'll need to succeed A genuine interest in property management with a few years experience looking after commercial offices, retail and/ or industrial sheds. You will need to be an ambitious individual, demonstrating your hunger for further career growth and development. You will need to be eligible to work in the UK and have a full, UK driving licence. What you'll get in return In return, together with a competitive salary, you will be supported by a great company that has your personal growth as their common interest and will be looking after a fabulous portfolio. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Job Description Role Customer Service Advisor (known locally as a Property Manager) Salary - £23,500 per annum Location The Hacienda, Manchester, M1 5DA Employment Type Full-time, permanent We are looking for an ENERGETIC and ENTHUSIASTIC customer service specialist, who either has a background within property, or looking to embark within the industry. Our Property Managers play a pivotal role in ensuring that our landlord and tenant customers receive the high-quality experience they deserve, throughout their time with us. So, were on the lookout for people with great communication and relationship skills and a passion for delivering a quality customer service! The Role: As a Property Manager you will be fully managing a portfolio of properties across our Bridgfords brand, building relationships with your internal colleagues and a portfolio of customers and acting as a key contact for our tenants and landlords who require support throughout the duration of their tenancy. Providing a first-class service to our customers is at the heart of your role, and working in a fun and positive environment, your day-to-day duties may include: Coordinate urgent and routine repairs and maintenance Liaise with trades people/contractors and keeping customers up to date Organise safety inspections and managing remedial works Liaise with landlords following regular property visits Assist customers with general tenancy queries Carry out weekly partnership calls with colleagues and welcome calls with new customers Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners Provide a first-class service to maximise customer retention Ensure personal and team deadlines are met, service levels maintained and KPI's achieved About You: We're not just looking for good customer service; were looking for Property Managers who can build rapport and adapt to the varying needs of our tenants and landlords and go that extra mile! Therefore you will need the following skills:- A positive can-do' approach is essential Passionate about delivering exceptional customer service Confident communicator, both verbal and written Excellent organisational skills with attention to detail Strong time management skills and able to prioritise workload Ability to problem solve Able to remain calm under pressure and work to timescales What you get in return for a career as a Property Manager: 23 days annual leave increasing with length of service Pension scheme Full training, support and guidance Excellent career progression opportunities throughout the business Outstanding discounts across retail, entertainment, travel and health Wellness benefits, we are part of the wellness charity MIND Why join us? Bridgfords is part of Countrywide, and The Connells Group. Our passion for property and strong focus on people set us apart. The size and scale of our business could open up huge opportunities for you, whether you want to broaden your skills by taking on a different role or progress upwards to take on more and more responsibility. Meanwhile, the fact that were always highly responsive to change makes this an incredibly exciting and inspiring place to develop your career. CC00390