As Customer Support & Resolutions Manager, you will lead on our response to complaints, MP and Councillor enquiries, and management of complex and high profile cases, working alongside other colleagues and partnering contractors to identify lessons learned and service improvements.
Our Repairs Services are responsible for the provision and delivery of high quality, effective and responsive estate services and repairs to our customers, residents, homes and communities.
Key Responsibilities
Investigate and respond to complaints in line with our Complaints Policy and Procedure.
This is a Fixed- Term position on a part time basis, with flexible hours on offer.
Who have an exciting new position available supporting the Head of Investment and Strategy.
Cobalt is working with London's leading Landlords, known for delivering sustainable places within the residential and commercial market for customers and communities.
A small Housing Association in Central London is looking for a Housing Assistant for a 12 month maternity cover.
Key responsibilities
Lead on all Lettings administration work, including preparing tenancy packs, preparation of tenancy void management, and ensuring compliance with CORE reporting.
Act as deputy to the property manager and provide full secretarial, clerical, and administrative support to the property management team (including the engineering team).
Assist the property & engineering manager in the execution and delivery of all services pertaining to the operational management of the property.