Join us as our Contact Centre Manager as part of our Senior Management Team, overseeing the daily operations of the National Contact Centre and ensuring smooth performance.
In this role, you'll drive team performance, implement strategic goals, and step in for the Head of Call Centre when needed, ensuring effective leadership and seamless operations.
You'll analyse performance data, optimise efficiency, and make decisions that balance service quality with budget goals.
Posted by Oxford Innovation Space • £27K/yr to £29K/yr
We are pleased to announce that a new opportunity has arisen for an Assistant Centre Manager to join our new business and innovation centre in Bolton, The Wellsprings.
We will provide a great space for our customers, fledgling and small businesses, who will be supported in their growth plans in a centrally located, flexible and inspirational environment.
Located in the heart of Bolton, as part of our growing Greater Manchester cluster, The Wellsprings will be a contemporary environment with a mix of both flexible and conventional office space and coworking, and is specifically designed to meet the needs of the modern business and entrepreneur.
Customer Service Advisor / Contact Centre Agent who has a great telephone manner with excellent written and verbal communication skills and the ability to build rapport quickly with customers is required for an established call centre that has built its reputation by providing specialised, and compassionate engagement services to clients.
If you have previous experience working in a call centre, then great.
NO PREVIOUS EXPERIENCE REQUIRED - FULL TRAINING PROVIDED
We are seeking a Customer Service Advisor to join our client's Contact Centre team in Bristol.
Your primary focus will be on handling incoming calls, resolving queries, providing updates, and booking appointments.
As a Customer Service Advisor, you will play a crucial role in delivering exceptional customer service and ensuring all jobs are processed and booked efficiently.