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Membership Specialist Would you like to work in a dynamic forward-looking organisation, where you can help to advance, promote, and maintain high standards of practice of psychotherapy and psychotherapeutic counselling for the benefit of all Position: Membership Specialist Location: Hybrid/London (in the office at least once per month on average) Contract: Permanent Hours: Full and part time hours considered Salary: £29,624 per annum (FTE) (pro rata for part time hours) Closing Date: 13th June 2024 Please note we reserve the right to close the vacancy once we have received sufficient applications, so we encourage you to apply as early as possible. About the Role As a membership specialist, you will be a responsible member of our membership team, providing a frontline service for customer enquiries. Primarily, this involves administering the UKCP membership register by efficiently processing admissions, exits, and renewals, while utilising customer service skills to offer a professional and contemporary service. This role also includes responsibility for capturing essential data and processing associated transactions. Key responsibilities include: Provide general enquiry services to members, non-members, and members of the general public, including being part of a pool of staff responsible for dealing with enquiries by telephone, emails, social media, and postal enquiries. Develop and maintain a broad understanding of the administration and regulatory procedures relevant to the updating of member records, admission to a category of membership, and processing of subscription details. Such day-to-day activities require the ability to follow defined operations to a consistently high standard. Ensure accurate and timely processing of applications for UKCP membership, following defined guidelines and processes. Produce reports from CRM systems as required. Be responsible for the administration of the renewal process for individual members, ensuring renewals, reminders, generating certificates, and lapsing are carried out accurately within specified timescales. Proactively identify and suggest feedback and ideas about new membership grades, member benefits, and new products and services to managers. Actively pursue the retention and recruitment of members and encourage the uptake of benefits and services by members and non-members alike. Proactively market membership services, providing consultative advice on the range of services and benefits related to membership grades. About You The role will suit you if you are comfortable with a fast-paced environment, like working with data, and enjoy interacting with members. You will suit us if you can prioritise your work, have great attention to detail and excellent organisational, interpersonal and communication skills. You will need to have the following skills and experience: Minimum of 1 years' experience in a similar remote customer service role. Confident using technology and software applications, with experience of working with databases, emails, documents, spreadsheets, and videocalls. Strong communication skills, both written and verbal, with experience in working with remote team members and stakeholders. Demonstrated ability to work collaboratively with colleagues, share responsibilities, and support one another in achieving common goals. Demonstrated ability to consistently meet and exceed targets, in areas such as email and telephone quotas for example. Ability to work independently with minimal supervision, making well-informed decisions, and taking ownership of tasks and projects. About the Organisation The employer is the leading professional body for psychotherapists and psychotherapeutic counsellors. Alongside professional support for our members, we are the leading research, innovation, educational and regulatory body working to advance psychotherapies, and emotional and mental wellness for the benefit of all. This is an exciting time to join as the organisation is currently consulting on a new organisational strategy, to be launched in autumn 2024. You may have experience in areas such as: Membership Assistant, Member Services, Membership Development Manager, Membership Marketing Manager, Membership Database Manager, Membership Engagement Manager, Head of Global Membership Services, Membership & Communications Manager, Global Senior Manager Membership Planning, etc. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.