My client is seeking a Sales Support Administrator to join their team on a permanent basis.
Your mission is to support your team by ensuring timely assessment of requests, customer financial analysis and by helping customers with their services.
To develop, manage and co-ordinate the critical activities of assigned applications lifecycle management and service delivery, providing day to day support for the applications and related software, implementing and transitioning to new technical solutions, adopting best practice application operation and exploiting new technologies including 3rd Party Supplier Management.
To maintain a Centre of Excellence and Best Practice in Applications Service Delivery by improving the technical performance of current applications and associated integrated technologies.
-Resolution of incidents and service requests as timely as possible and within agreed SLAs and KPIs - Escalation of problems and/or capacity issues to the MySurrey Customer Engagement Team Leader - Flexing to support the MySurrey MI, Security & Problem Management team as directed by the MySurrey Customer Engagement Team Leader The Customer Value of this role is to resolve tickets.
Our client is seeking to appoint an enthusiastic IT Support Engineer to join their busy and fast paced IT Department working within this successful college group based predominately at their Redhill site with some travel to South Croydon.
You will be Involved in the day-to-day support of the College's IT infrastructure at a 1st/ 2nd line level.
This will include but not limited to server and desktop operating systems, physical & virtual infrastructure, Storage, IT hardware, networks, data back-ups and disaster recovery.
Posted by Proactive Appointments • £30K/yr to £35K/yr
Our client is looking for an IT Application Support Analyst, you will be an integral part of the technical support team, responsible for ensuring the seamless functioning of my clients software applications.
This is a client-facing role, and you will need to demonstrate excellent interpersonal skills, a good telephone and email manner as well as attention to detail in the conduct and conclusion of client support issues.
You will provide expert assistance to clients, troubleshoot technical issues, and collaborate with cross-functional teams to deliver exceptional customer service.
Are you seeking a new challenge in a progressive company
As an Administrator, you will play a key role in supporting with administrative tasks and acting as the central point of communication between the Advisers and clients.
You will ensure that all services are delivered professionally, efficiently, and in full compliance with company standards.
General
Working as part of a collaborative team, your responsibilities will involve client support, managing communications, and ensuring that day-to-day operations run smoothly, making you a vital part of the organisation's success.