Our superb systems, robust processes, dedicated property managers and specialist support departments, all work together to deliver a property management service that is second to none.
Residential Management Group is a market leading, national Managing Agent with organic growth.
At RMG we manage small and large blocks and estates for RMC (Resident Management Companies), L&T (Landlord & Tenant) and Developers.
We have an exciting opportunity for an Application Support Analyst toprovide professional and responsive support for off-the-shelf and bespoke software to agreed SLAs, facilitating end to end Incident and Problem resolution.
About the role
This is a full-time permanent post and offers hybrid working spending 2 days based in our Oldham office and the remaining 3 days working remotely.
We are currently recruiting for one of our trusted clients who are looking for an Application Support Specialist.
Join our client, a leading player in the pet health services and insurance industry, as they aim to secure the coveted position of the UK's #1 Pet Insurer.
Our client is embarking on an exhilarating journey, backed by substantial funding that will propel them to the forefront of global product leadership.
We are seeking a highly skilled and experienced Application Support Specialist, expert in Mass Spectrometry and/or Liquid Chromatography (LC) to join our international Customer Support Team for EMEA (Europe & Middle East).
You will be responsible for remote and on-site service activities and provide support to customers and field service engineers in EMEA.
This role involves handling inquiries, troubleshooting failures, conducting training, and ensuring information and knowledge transfer.
In this second line support role in our growing Global Ecommerce and Mobile Apps support team, you will be responsible for investigating, resolving and escalating incoming customer incidents and requests.
"At KCS we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home.
This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."