Posted by Proactive Appointments • £30K/yr to £35K/yr
As an Application Support Engineer, you will be an integral part of the technical support team, responsible for ensuring the seamless functioning of my clients software applications.
You will provide expert assistance to clients, troubleshoot technical issues, and collaborate with cross-functional teams to deliver exceptional customer service.
This is a client-facing role, and you will need to demonstrate excellent interpersonal skills, a good telephone and email manner as well as attention to detail in the conduct and conclusion of client support issues.
Our 2nd Level Support team provides support to customers and business by researching, diagnosing, troubleshooting issues and resolving incidents for both Legacy & Next Gen Interact Platform in EU and North America region.
General
In 2011, we merged with Affinion Group (based in the US), a global leader in customer engagement and loyalty solutions with over 40 years' experience.
Since then, Affinion has rebranded to Tenerity and has over 2,000 partners worldwide, including many of the largest and most respected companies in the financial services, retail, travel, and ecommerce sectors.
Market leading FinTech that provides a highly functional suite of software products to support post-trade processing for clients including most of the financial institutions across the globe is seeking a skilled Application Support Engineer.
Senior Application Support Engineer (Linux SQL) London / WFH to £75k
Your role
As a Senior Application Support Engineer you will join a small, collaborative team responsible for client support; you'll gain an indepth understanding of the company's suite of products and own the resolution of 2nd and 3rd line support issues.
As an Application Engineer you'll be responsible for maintaining and updating Atlassian systems (JIRA, JIRA Service Management, Confluence), including testing and execution of project migrations, installations and upgrades.
Application Engineer (Atlassian JIRA) London / WFH to £65k
Do you have expertise with the Atlassian suite, including JIRA
You could be progressing your career, working on complex and interesting systems within a diverse, supportive environment whilst enjoying a range of perks and continual learning opportunities at a global games software house.
Our client is seeking to appoint an enthusiastic IT Support Engineer to join their busy and fast paced IT Department working within this successful college group based predominately at their Redhill site with some travel to South Croydon.
You will be Involved in the day-to-day support of the College's IT infrastructure at a 1st/ 2nd line level.
This will include but not limited to server and desktop operating systems, physical & virtual infrastructure, Storage, IT hardware, networks, data back-ups and disaster recovery.
Lead the Application Support team, ensuring efficient resource allocation.
General
As an Application Support Manager, you will play a crucial role in ensuring seamless application support across product domains.
Your primary focus will be on the planning, implementation and support of various applications, collaborating closely with end-user clients and ensuring high-quality service delivery.