As an Application Support Engineer, you will be responsible for delivering a first-class support service to their clients.
My client is a fast-growing software business that has embarked on significant growth to become the market leader in their sector.
The Role
Troubleshoot both 1st line and escalated technical issues, offering guidance and managing changes for their software clients, providing timely customer feedback.
Exciting opportunity for an Application Support Engineer to join a growing business based in Wallingford, offering up to £45,000 plus excellent benefits and career prospects (as well as hybrid working)
As Application Support Engineer, you'll Be responsible For
work on a help desk, supporting users through application issues.
support internal and external stakeholders on a bespoke application / product.
As an Application Support Engineer, you will be an integral part of the technical support team, responsible for ensuring the seamless functioning of my clients software applications.
You will provide expert assistance to clients, troubleshoot technical issues, and collaborate with cross-functional teams to deliver exceptional customer service.
This is a client-facing role, and you will need to demonstrate excellent interpersonal skills, a good telephone and email manner as well as attention to detail in the conduct and conclusion of client support issues.
My client is looking for a 2nd Line Application Support Engineer to join their busy support desk.
This is a great opportunity to join a closeknit team that can offer a role with great technical exposure and future opportunities to grow and further your career internally!
You will be hands on with tickets, calls, escalations and plenty of project work.
Providing software support to both Hedgehog and 1Cover, our partner Orpheus Software who are based in Reading are looking for a Senior Application Support Engineer with experience in the Insurance industry.
This role will allow you to be a significant part in helping shape our businesses moving forward.
The Company
Rostella is based in the heart of Cardiff and provides quality car insurance services to car insurance provider Hedgehog in the UK, and more recently travel insurance services to 1Cover in Australia.
Position Overview: Our client is seeking an Application Support Engineer to expand on their successful IT Department on an urgent basis.
The ideal candidate will have experience with Microsoft technologies, particularly Microsoft SQL Server Database, along with practical experience in Microsoft Support.
Additionally, preference will be given to candidates who have a Microsoft Certification as a Dynamics 365 Business Central Functional Consultant.
The role of Application Engineer is to develop engineering solutions using company products or board sets to meet customer needs.
The role involves all aspects of engineering projects including assessing customer requirements, developing customer hardware and software solutions, supporting customers, and writing technical documentation.
The role requires in-depth understanding of the functionality and use of the company's products and board sets and how to adapt them for new applications.