I am looking for an Application Support Analyst who will be responsible for providing 1st and 2nd line support in respect of issues that are raised via the support desk and be the direct contact for customers.
This is an exciting opportunity to work for a software solution provider into the London Insurance Market
About the Role: Join a dynamic team as a Business Application Support Analyst, providing crucial 1st and 2nd line support for various application systems.
Business Application Support Analyst
Department: Business Application Support and Service Desk.
An exciting and challenging role providing 2nd / 3rd Line Support / Systems Administration for numerous Financial Trading, Risk and Settlement Systems in a mixed Windows / Linux environment with preferred candidates having strong Database / SQL and Scripting skills.
Not essential but preferred candidates will come from a Market Data / Trade Floor Support background.
Candidates are required to have a breadth and depth of Technical knowledge along with an unrivalled troubleshooting aptitude as you'll take ownership of incidents from start to finish and be covering a number of different areas from front to back end as opposed to passing it on and escalating to other teams.
My client, a global Fintech organisation is looking for a skilled Support Analyst to join their team.
You will ensure all Incidents and Service requests logged and resolved contain good quality information within them to allow effective management and reporting manage incidents.
General
Salary range £35,000 - £48,000 dependant on experience