About the Role: Join a dynamic team as a Business Application Support Analyst, providing crucial 1st and 2nd line support for various application systems.
Business Application Support Analyst
Department: Business Application Support and Service Desk.
My client, a global Fintech organisation is looking for a skilled Support Analyst to join their team.
You will ensure all Incidents and Service requests logged and resolved contain good quality information within them to allow effective management and reporting manage incidents.
General
Salary range £35,000 - £48,000 dependant on experience
The primary responsibility for this role is to work on production support environment in Level 2 and ensure that fixing of daily queries, morning checks monitoring system performance, and providing cross-application support.
The Candidate must understand the technical and functional intricacies of the suite of applications for Risk and Finance that they will be supporting, including the end-to-end business impacts.
They will understand the interfaces to and from their respective systems such that they will be able to provide an accurate assessment of the current capabilities and limitations of the systems.
The primary responsibility for this role is to work on production support environment in Level 2 and ensure that fixing of daily queries, morning checks monitoring system performance, and providing cross-application support.
The Candidate must understand the technical and functional intricacies of the suite of applications for Risk and Finance that they will be supporting, including the end-to-end business impacts.
They will understand the interfaces to and from their respective systems such that they will be able to provide an accurate assessment of the current capabilities and limitations of the systems.