The Operations Analyst is expected to be vigilant in monitoring our estate and capable of conducting a quality triage of alerts or user contacts.
They will have the experience to troubleshoot and resolve a variety of IT incidents ensuring a quick resolution is achieved and accurate recording of activities is captured.
Delivering excellent customer service they will on occasion support the Major Incident Management process.
Posted by Hays Specialist Recruitment Limited • £240/day to £265/day
As an IT Analyst, you will play a crucial role in delivering front-line IT services, ensuring the smooth operation of our IT estate and providing excellent customer service.
Monitor and manage resolver group queue stacks ensuring that the SLA clocks do not expire, tickets are continually updated with progress and/or are appropriately escalated (functional escalation) between resolver groups;.
Network IT is currently recruiting for a DV cleared Senior IT Operations Analyst, to join our government client on a 6 month initial contract.
The environment is predominantly Microsoft focused, supporting issues around the likes of Microsoft 365 / Azure and Wintel Servers, but there has also been a recent rollout of Apple mobile devices.
You will be working in a 24/7 IT operations centre, who support the wider business with IT issues, working on tickets, incidents and service requests.
Posted by Hays Specialist Recruitment Limited • £13.74/hr
Department: Mercedes-Benz Vans
Your New Role:In this role you will be responsible for providing administrative support to the Direct Sales team to ensure smooth management & delivery of vehicles to corporate customers for Mercedes-Benz Vans.
The Direct Sales Administrator role is essentially a customer account manager.
Posted by Hays Specialist Recruitment Limited • £620/day to £730/day
We are seeking a Principal Technical Architect to join our client's growing technology team.
The Principal Technical Architect will oversee a team of technical architects, ensuring the design and implementation of modern technology solutions that align with strategic objectives.
This senior role is essential for guiding the organisation's technology strategy and involves direct reporting to senior leadership.
Posted by Hays Specialist Recruitment Limited • £12/hr
General
Department: Customer Operations
Customer Service Advisor - Service Care
Your New Role
As a Customer Service Advisor, your primary responsibility will be to deliver an excellent service to all customers as an 'information and administration provider' providing the highest level of customer satisfaction to ensure customer loyalty.
Posted by Hays Specialist Recruitment Limited • £450/day to £500/day
Your new role
The Problem Management Lead has two main areas of focus: Practice Ownership and Operational Management.
In Practice Ownership, the role is responsible for the governance, design, implementation, and continuous improvement of ITIL practices within the organisation.