Posted by Randstad Delivery (GBS) • £28K/yr to £30K/yr
General
Reports to: Associate Manager - Customer Fulfilment Northern and Central EU
Working mode: 1 day a week from home and half day Friday (finish at 1pm)
Order Management
To leverage communication and influencing skills in relation to order management, to maximize the customer case fill (and on time delivery if appropriate) in line with departmental and customer targets.
Posted by INTEC SELECT LIMITED • £35K/yr to £40K/yr
General
Business Applications Support Lead - £35-40k - Hybrid
Overview
I'm currently working with a market leading Automotive company, operating on a global scale, who are looking for a Business Applications Support Lead to join the growing team.
This newly created role will lead the business applications service desk to ensure all SLA's are met effectively, develop and implement policies and procedures that will increase efficiency and enhance customer service across all aspects of the service desk and also participate in ISO audits and maintain ISO standards when required.
The ideal candidate will have a solid background in supporting, installing and troubleshooting IT Networks both remotely and onsite covering Routers, Switches, Hubs, Firewalls, LAN / WAN etc.
IT Support Engineer / IT Technical Service Desk Technician who has excellent troubleshooting, customer service and communication skills with a solid technical background covering Second Line Support with some Third Line (although this is not a full blown Third Line Support role) is required for a busy Helpdesk and deskside project work with an IT Company based in London.
(The offices are a few minutes' walk from Holborn Station).