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Service Desk Analysts x 2 Position 1 - 12 month fixed term contract Position 2 - Fixed term contract until 31st December 2024 (7 months) Salary: £27,000k-£28,350kpa Mon-Fri (Hybrid, 1 day in office) Based: Epsom Do you have experience providing high quality support for an IT Service Desk? Are you passionate about helping people with their IT issues and keen to work for an organisation with people at the heart of everything they do? We are looking for a technological whizz and someone that wants to make a real difference to people's lives - this is the role for you! Do you want to work with our client who is fun, friendly and supportive and whose focus is on delivering excellence to their callers. Many of those within the team have progressed from this role to more advanced roles within the company. If you are looking for a new opportunity or a chance to learn new skills, please consider applying. Benefits: Flexible working and family-friendly policies, A structured induction and ongoing training and development. 28 days holiday, plus bank holidays each year, rising to 33 days over 5 years of service. Matched Pension contributions of up to 5%. IT Support Respond to support requests received via telephone, Service Desk , email and face to face 1st/2nd line support desktop/application/telephony support Responsible for ensuring Incidents and Requests are managed end to end to resolution, including escalation to internal teams and third parties as needed Responsible for supporting systems including (but not limited to) Active Directory , Office 365 Management, Office 365 applications including teams , Windows 10/11, Zoom , Crowdstrike , OKTA and SSO , G-Suite Responsible for supporting multiple platforms and equipment types including desktops, laptops, Chromebooks, Chromeboxes, printers and mobile phones Desktop support, including Office 365 suite of applications Perform installations as requested Support Central Office mobile internal and external telephony system You'll also be asked to participate in the out of hours on call rota (additional remuneration provided) Essential 2years demonstrable experience of 1st and 2nd Line IT Support in a Service Desk environment, including: Application Support including (but not limited to): Office 365 Administration Office 365 Applications Active Directory SSO Knowledge OKTA Crowdstrike Zoom Video Conferencing facilities Workplace by Facebook Hardware Support Windows 10 laptop/Desktop ChromeOS devices Mobile phones Excellent customer service skills Excellent telephone manner Working within agreed timelines and SLA's Owning and managing support requests through to resolution Working within a team in a demanding environment Working knowledge of Service Desk tools QUALIFICATIONS Applicable IT qualifications would be an advantage (i.e. MCP) Demonstrable work experience relevant to role (i.e. IT support, customer service, telephone support, and working within a Service Desk environment Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.