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Job Description Position: Estate & Service Area Operative Salary: Up to £30K Reports To: Operations Manager Hours/Shift Pattern: 12-hour shifts, 4 days on, 4 days off Role Overview: The Estate & Service Area Operative ensures that this estate remains the best residential development in Canary Wharf by maintaining estate areas, managing the service bay efficiently, and overseeing refuse/recycling management. Every resident and visitor should experience exceptional service and feel valued. Key Responsibilities: Resident Move-In Support: Assist the management team and concierge with resident move-ins, overseeing removal vehicle's arrival and unloading. Move-Out Support: Facilitate access to the service area for residents moving out. Waste Management: Ensure refuse and recycling bins are moved to collection areas on designated days, keep bins/bin stores clean, and manage waste chutes. Bulky Waste: Manage bulky waste storage and collections. Delivery Management: Work with security and concierge to manage daily deliveries and collections for residents. Support Services: Assist with deliveries and collections, educational facilities, and commercial units, including daily linen and food/beverage deliveries. Maintenance: Ensure all front and back of house lights are functional, replace bulbs or report faults. Cleaning: Conduct routine and periodic cleaning of estate areas, including pressure washing and deep cleaning. Systems Check: Perform basic level checks on communal plant/systems (training provided). Stakeholder Relations: Work closely with stakeholders to nurture relationships and shared values. Adherence to SOPs: Thrive in your role by following Service Pillars and Standard Operating Procedures (SOPs). Emergency Procedures: Be knowledgeable of all emergency procedures, such as fire evacuation, and perform duties as a Fire Marshal (training provided). Safety Compliance: Assist in implementing the Building Safety Act 2022, ensuring the safety of all residents, visitors, and staff (training provided). Qualifications and Skills: Previous experience as an estate, service bay, or maintenance operative. Ability to work to a schedule of routine tasks. Commitment to delivering the highest level of customer service. Excellent verbal and written communication skills. Ability to work under pressure. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.