Job Description
Position: Estate & Service Area Operative
Salary: Up to £30K
Reports To: Operations Manager
Hours/Shift Pattern: 12-hour shifts, 4 days on, 4 days off
Role Overview: The Estate & Service Area Operative ensures that this estate remains the best residential development in Canary Wharf by maintaining estate areas, managing the service bay efficiently, and overseeing refuse/recycling management. Every resident and visitor should experience exceptional service and feel valued.
Key Responsibilities:
- Resident Move-In Support: Assist the management team and concierge with resident move-ins, overseeing removal vehicle's arrival and unloading.
- Move-Out Support: Facilitate access to the service area for residents moving out.
- Waste Management: Ensure refuse and recycling bins are moved to collection areas on designated days, keep bins/bin stores clean, and manage waste chutes.
- Bulky Waste: Manage bulky waste storage and collections.
- Delivery Management: Work with security and concierge to manage daily deliveries and collections for residents.
- Support Services: Assist with deliveries and collections, educational facilities, and commercial units, including daily linen and food/beverage deliveries.
- Maintenance: Ensure all front and back of house lights are functional, replace bulbs or report faults.
- Cleaning: Conduct routine and periodic cleaning of estate areas, including pressure washing and deep cleaning.
- Systems Check: Perform basic level checks on communal plant/systems (training provided).
- Stakeholder Relations: Work closely with stakeholders to nurture relationships and shared values.
- Adherence to SOPs: Thrive in your role by following Service Pillars and Standard Operating Procedures (SOPs).
- Emergency Procedures: Be knowledgeable of all emergency procedures, such as fire evacuation, and perform duties as a Fire Marshal (training provided).
- Safety Compliance: Assist in implementing the Building Safety Act 2022, ensuring the safety of all residents, visitors, and staff (training provided).
Qualifications and Skills:
- Previous experience as an estate, service bay, or maintenance operative.
- Ability to work to a schedule of routine tasks.
- Commitment to delivering the highest level of customer service.
- Excellent verbal and written communication skills.
- Ability to work under pressure.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.