As an Aftersales Manager, you'll collaborate closely with the Branch Director to oversee Aftersales operations, devising and executing strategies to enhance revenue and profitability.
The Client
Our client is a well-established automotive group with a rich history prioritising exceptional customer service and satisfaction.
They foster a family-like work culture and offer growth opportunities within their award-winning company.
As an Aftersales Advisor you will co-ordinate service activity between customers, parts department, and technicians in an efficient and courteous manner whilst maximising workshop utilisation and acting on opportunities to sell additional products services and parts.
Ensuring a prompt and courteous manner when dealing with customer enquiries on parts, selling the benefits of our products and services, adhering to all trading terms, discounts, and procedures for handling payment for the parts.
Your day will include
Understanding and qualifying the customers service/repair requirements, advising on estimates of both time and cost to set expectations accordingly.
A highly successful and internationally established business is seeking an Aftersales Advisor to join their customer facing team located within the Christchurch area.
It is through this process that the position holder will prove most valuable, supporting the team by executing high levels or customer service and due diligence by supporting customers with addressing their needs and booking work in to be done on their vehicles.
This business has built upon years of success within the automotive industry and is now a leader and household name, and prides itself on delivering a first-class service to its customer.
Total Staff Services are currently recruiting an Aftersales Manager for one of our client based in Wincanton.
You will be joining our clients sales team where you'll play a crucial role in the running of the Workshop, Parts and Service Operations.
The successful candidate will be responsible for various teams including apprentices; You will be communicating at all levels with customers, colleagues, franchise partners and stakeholders and due to the nature of the role, organizational skills are essential.
To manage customer complaints and queries regarding purchased vehicles in a professional and compliant manner, efficiently dealing with customer concerns with a positive approach.
Duties/Responsibilities
Managing a high number of inbound and outbound calls per day.
Manage customer complaints by letter, phone and in person with the best interests of the company at all times.
Silcom Recruitment are working with another leading client of ours, with the hire of an Aftersales Advisor, for a busy motor trade dealership group based in Newbury.
Our client has over ten years within the motor retail industry, and as one of the country's most progressive motor groups.
Responsibilities & Requirements Of An Aftersales Advisor
Provide excellent customer service by addressing inquiries and resolving issues related to vehicle servicing, maintenance, repairs, and parts.
Our client is a main Commercials dealership based in Milton Keynes and they are currently looking for a new Aftersales Manager to join their team.
Role responsibilities
Looking after 10 ramps Plus MOT in total.
To manage effectively and run the Service, Parts and Costing Departments and maintain a profitable workshop within company targets and also our prep centre which is a 2 minute walk from site.