Your Company:
A highly successful and internationally established business is seeking an Aftersales Advisor to join their customer facing team located within the Christchurch area. This business has built upon years of success within the automotive industry and is now a leader and household name, and prides itself on delivering a first-class service to its customer. It is through this process that the position holder will prove most valuable, supporting the team by executing high levels or customer service and due diligence by supporting customers with addressing their needs and booking work in to be done on their vehicles.
Your Roles and Responsibilities:
- Accurately booking customer vehicles in for repair work.
- Creating documentation for the service, as well as producing job cards and follow up systems.
- Proactively updating the system with up-to-date information relating to the customer and vehicle, including all warranty work and other related information.
- Ensuring that all work has been carried out as required and that documentation reflects this whilst also ensuring that the work is charged for accurately.
- Clearly advising the customers on the cost of the work that needs to be undertaken, along with information on the predicted time to be taken and any future arrangements for collecting the vehicle.
- Regularly keeping customers updated with important information regarding the progress of the work being done, particularly if any changes occur or if the outcome will be different than predicted.
What you will need to Apply:
The ideal candidate for this role will possess previous experience working within an aftersales and customer service capacity, preferably within a comparable role. Applicants are expected to have exquisite communication skills, particularly verbally on the phone or in person and should be able to deliver outstanding levels of customer care, resulting in high rates of customer satisfaction. To be considered, applicants must also be organised and have good attention to detail in order not to miss anything and be competent in recording customer and service information onto the used system. Good IT skills will support this work.
What you will get in Return:
For the successful candidate a starting salary of up to £29,000 is on offer, alongside a strong package including a competitive holiday allocation of 30 days inclusive of bank holidays, a market rate pension scheme and other incentives and perks.
There will be ample opportunities for career progression and plenty of training provided while in this role and the business consider employee development a top priority and will be fully supportive in the successful candidates' journey through their career. The position holder will gain excellent experience while in this role, working for a reputable and well-established business that is a leader within its market.
If this excellent opportunity interests you, then please don't hesitate to apply today!