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Job Title: Helpline Adviser Tier 1 Location: Dover Salary: £24,602 (pro rata), Increasing to £27,700 following successful completion of a 6 months probation period Job Type: Part time (varying hours available currently part time hours are available Monday to Wednesday), Fixed Term 9 Months Closing Date: 23rd June 2024 The Company: Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. The Role: We are looking for Helpline Advisers to join our call centre in Dover on a 9-month fixed-term contract. There will be a potential for the role to be made permanent or extended. You will work as part of a vibrant and committed telephone Helpline team which is expanding in number, to continue the excellent work it does in supporting individuals and families who are seeking asylum in the UK. The successful candidate will be client focused, have demonstrable experience delivering great customer service, and have a high level of resilience which is key when supporting our vulnerable clients. Duties and Responsibilities: Efficiently and empathetically handle inbound calls from our clients, working as part of the helpline team in an ever changing, fast-paced setting, dealing with varied queries about asylum support, compliance with all applicable and regulatory requirements, policies, and procedures to provide the correct advice and guidance ensuring resolution at first point of contact Work closely with colleagues and other departments within Migrant Help to ensure applications for support are dealt with accurately and swiftly Support clients following complex safeguarding disclosures, raising any concerns with the relevant departments and authorities adhering to set procedures Provide an exemplary professional service through active listening, verbal, and written communication to both external and internal clients Work collaboratively as part of a team to achieve organisational targets and KPI's Attend regular coaching/mentoring sessions, 1-2-1's, team meetings, training, and appraisals Keep full, concise, and up-to-date records and complete case follow up within the requisite time scales and undertake any necessary administrative tasks in relation to the work Experience and Skills: ?Proven experience providing exemplary customer service skills/background with a minimum of 1 year's employment history Demonstrable experience of working in a pressured environment and meeting deadlines, targets and KPI's The capability to multitask using multiple systems at once whilst communicating verbally High attention to detail and working systematically particularly in accurate record keeping and timely records High level of motivation, resilience, and emotional intelligence What else to expect: We work in a supportive environment, providing in-depth training on regulatory standards and Migrant Help procedures and policies as well as committing to the Office of the Immigration Services Commissioner (OISC) good practice Our helpline call centre is open Monday to Friday, you will work your contracted hours on rotational shifts between 8am and 8pm This role is based in our call centre in Dover where all relevant training will be delivered, there is the potential for a hybrid working pattern which is reviewed on an individual basis. As part of the application process you will be asked to complete 2 video application questions. If your application is shortlisted to progress to the next stage you will be invited to attend an assessment centre. Please note that the assessment centres will be held on a monthly basis depending on need and are subject to change. Benefits: Flexibility and work life balance Enhanced family friendly provisions Additional holiday entitlements Perkbox benefits Non-contributory pension scheme About Migrant Help: Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work. Please click on the APPLY button to complete the application form for this role. Candidates with the experience or relevant job titles of; Client Advisor, Senior Advisor, Enquiries Advisor, Client Service, Customer Services, Customer Service Representative, Customer Advisor, Customer Support, Customer Services Officer may also be considered for this role.
The salary for this role is £24,245.10 - £26,884.69 depending on location.No 7 Advisor is an exciting role helping customers and advising them about their skincare and beauty needs.Who we areFive iconic brands make up No7 Beauty Company - No7, Liz Earle, Soap & Glory, Botanics and Sleek MakeUP. We believe in creating the best in beauty for everyone!We have a reputation for scientific innovation and create products with proven results, whilst being environmentally sustainable and socially responsible.We are an equal opportunity employer. No matter where you work in No7 Beauty Company, we will empower you to be your authentic self. We share a culture where diversity, equity and inclusion are at the center of everything we do.Join us and together we can achieve more. Find out more here.About the roleFind out from Becky what a typical day as No7 Advisor looks like - from engaging with customers to providing personalised beauty consultations, Becky's day is filled with helping people feel confident and beautiful in their own skin.Click to view: No7: Day in the lifeYou will work onsite and report into the Assistant Store Manager or Store Manager. Your main responsibilities will be to: Build great relationships with customers and colleaguesProvide personalised consultations using the latest skincare, make up and beauty products.Meet your sales targets and tell customers about our No7 offers and in store promotionsComplete our award-winning 12- month Skin School development programme.Share knowledge and tips with your wider store team, creating a vibrant and supportive working environmentEnsure your counter is beautifully presented to showcase the range of No 7 skincare and beauty products What you'll need to haveWe are looking for people who: Welcome each customer and treat everyone with empathy and understandingEnjoy meeting sales targets and playing their part to deliver great team performanceLove to learn and keep up to date with the latest skincare and beauty trendsAre comfortable working both on their own and within a teamDesire to be a proud brand ambassador for No7 and help our customers find the best products for themIt would be great if you also havePrevious experience working with customersExperience using skincare and beauty products on customers Our benefits Generous employee discount on our own brands and partner businessesHoliday entitlement that increases with length of serviceDiscretionary annual bonus schemeYour own quarterly allocation of No 7 products for you to try out at home and further share your insights with your customersBecome a certified skin expert with our CIBTAC (Confederation of International Beauty Therapy and Cosmetology) certificationYou will be trained to become a No7 Macmillan Beauty Advisor. This means you can support patients experiencing the visible effects of cancer treatmentRetirement Savings PlanA stylish and professional uniform We have a great range of benefits that go beyond salary and offer flexibility to suit you.Click here to view our full list of company benefitsPlease note, any salary estimates given on third-party sites are not provided or endorsed by No7 Beauty Company and may not be accurate. All rewards and benefits are subject to change and eligibility.What's nextIf this sounds like the perfect role for you, we look forward to receiving your application. If successful, you will be invited to attend an in-store interview within the next 14 days. We are always open to discussing possible flexible working options. This includes job shares and reduced hours. If you need further support, we can provide reasonable adjustments during the application and interview process to help you to be at your best. Please note that this is a permanent role and we request that you only apply for the position if you can commit to the advertised hours and the permanent contract, otherwise we will be unable to proceed with your application.
The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role. Joining us as a Customer Advisor is a great opportunity, whether it's your first job and you're looking to gain some valuable experience, or you have experience with retail and you're looking for a new challenge, this could be the start of a new career with us. About the role You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop. You will also: Help our customers and put them at ease; whether that's listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn't considered or simply offering a basket - it's the little things that make a differenceGet to know our in-store offers and schemes and promote them - the more info we can give our customers the better.Help our stores run smoothly - this could look like ensuring we have the right products displayed on the shop floor, providing a great service on our tills, or helping with our stock in in the stock roomsWork with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable to provide a store everyone can be proud of What you'll need to have Full training is provided for this role, and we are looking for people who:Excel in a varied environment, working at paceCommunicate and listen effectivelyEnjoy working as part of a team, promoting a collaborative team dynamicKnow that the little things make the biggest difference for customer interactionsDesire to be a proud brand ambassador for Boots and help our customers find the best products for them It would be great if you also have Experience providing customer care and delivering great customer service but this is not essential. Our benefits Boots Retirement Savings PlanGenerous employee discount plus enhanced discounts for Boots brands, Boots Opticians and Boots Hearingcare We have a great range of benefits in addition to the above that go beyond salary and offer flexibility to suit you; click here to view our full list of company benefits (all rewards and benefits are subject to change and eligibility).Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate. Why Boots We're always looking for people who care about changing things for the better. You'll join a company that is evolving and always looking to improve.We foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.As the heart of everything we do at Boots, it's with you, we can change for the better.To find out more about life and careers at Boots, click here. What's next If your application is successful, you will be invited to attend an in-store interview within the next 14 days.We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours.If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
About the opportunityAn important role in providing our customers and patients the very best experience at Boots Opticians throughout the customer journey. You don't need optical experience to join us as a Retail Assistant, but you will have worked in a retail or a customer-facing environment. This is a fantastic opportunity to join a business that puts the customer at the heart of everything we do. Full training will be provided, and your responsibilities include: Build great relationship with customers by listening and understanding their needs.Help our customers find the perfect products tailored to their lifestyle and requirements.Order and dispensing of glasses and contact lenses.Providing aftersales support through adjustments.Work together as part of a team.Administrative tasks associated with the store in which full training will be provided. About youYou love working with people and enjoy working as part of a team. You will support our customers, welcoming them into our store with a big smile. You will try to deliver the best customer experience possible. If you are a customer advisor, sales assistant, or passionate about providing great service we would love to hear from you. You will help our customers find their perfect eye wear needs. You are passionate and enthusiastic about delivering fantastic customer service. You enjoy learning about new products and brands, and the technical and regulatory aspects.Our Benefits Great compensation package plus discretionary bonus schemePension schemeOne of the best staff discounts in the UK22 days holiday plus bank holidays with opportunity to purchase moreAdditional flexible benefits that allow you to create a package that best suits your individual needs including cycle to work vouchers, discounted gym membership, cinema and restaurant discounts, and much more.Excellent opportunities to develop with career opportunities across Boots Opticians including franchise, Retail and Pharmacy. Why Boots?Boots Opticians is one of the leading optical chains in the UK. Our purpose is to help everyone see what's possible, so we're looking for people who go the extra mile to change things for the better for our customers and our team members. Bring your skills to a business that offers genuine career progression thanks to diversity of stores and roles and expect to be supported and developed.Our Diversity and Inclusion commitmentDiversity and inclusion is at the centre of everything we do. We are an equal opportunity employer committed to a diverse and inclusive workforce. We offer a variety of flexible working patterns to support our colleagues to achieve a good work life balance.What's next?Thank you for taking the time to visit our careers page and read about this exciting opportunity. If you choose to apply, your application will be reviewed by our team, and we will contact you as soon as we can. If successful, we will contact you to arrange an interview with the hiring manager. If you are successful at interview, please be aware that all contract documentation will refer to this role as Optical Consultant Foundation.