A position has arisen for a full time, Customer Service and Incident Advisor for a global brand in Watford.
The position is responsible for managing the order entry, cash process and delivery of products to a range of commercial customers across the EMEA region as well as dealing with calls and e-mails for technical emergencies and enquiries.
Responsibilities
Answer customer enquiries (via phone or e-mails) in a timely manner to provide our customers with an efficient, reliable service.
A position has arisen for a full time, Customer Service and Incident Advisor (French & Dutch) for a global brand in Watford.
The position is responsible for managing the order entry, cash process and delivery of products to a range of commercial customers across the EMEA region as well as dealing with calls and e-mails for technical emergencies and enquiries.
Responsibilities
Answer customer enquiries (via phone or e-mails) in a timely manner to provide our customers with an efficient, reliable service.
Our Key Account Credit team are looking for an administrator to support with the back office functions within Credit Management, such as data entry, sending customer statements and replying to customer emails.
Working in a fast paced environment, you will assist the Credit Management team in maximising collections on a large portfolio.
The role requires a high level of attention to detail and proactive thinking as you will be dealing with customer information and invoices.
Aila is exclusively partnered on a campaign with a highly successful, nationwide organisation that is a mainstay in their industry, and a breath of fresh air across their area of expertise with a national presence and a fantastic culture.
They're passionate about their employees and have won awards that reflect the great work they do in developing their teams.
The successful applicant will liaise with internal stakeholders as well as customers so will need to be an excellent communicator across telephone and email with a proactive approach to managing their own workload.
This role involves providing administrative and analytical support as a part of a seamless customer service journey from initial on-boarding through to account maintenance and management.
Supporting our corporate customer service team, we are looking for a number of key account co-ordinators to work alongside Account Executives in the maintenance of customer portfolios.
Our Key Account Sales team is looking for a confident and experienced administrator to support in both the pre and post sales processes of our corporate account customers.
The role will require the post holder to be a proactive thinker, taking command of their own workload and adapting their approach according to demand.
Working as part of a fast paced department, this role will manage the administrative functions which support the sales team as they work with both our customers, and third parties in the renewal of sales contracts.