The Customer Fulfilment Centre (CFC) Advisor is a crucial service delivery role in the Customer Fulfilment Centre which assists by providing high performing, effective and consistent services to residents, businesses and partners.
Reed Public Sector is actively recruiting for Customer Fulfilment Centre Advisor for a local authority in Berkshire
This role which sits in our Customer Fulfilment Centre (CFC) will provide a comprehensive, high quality customer focused service on behalf of Council Tax, Housing Benefits.
The Customer Fulfilment Centre (CFC) Advisor is a crucial service delivery role in the Customer Fulfilment Centre which assists by providing high performing, effective and consistent services to residents, businesses and partners.
Reed Public Sector is recruiting for a Customer Fulfilment Centre Advisor for a local authority in Berkshire.
An exciting opportunity has become available for Customer Service Advisors to join our clients team on a full-time, temporary basis.
This is a fully office based role based in Sheffield.
Training for the first week, from 1 July 2024, will be Monday to Friday 9am until 5pm and after training, the working hours will be Monday to Friday 10am until 7pm with the possibility of working Saturday from 9am until 1pm.
Role summary - The Customer Fulfilment Centre Advisor will be responsible for providing excellent customer service to residents who are enquiring about their council tax and housing benefits.
The successful candidate will be required to handle a high volume of calls and emails and will need to have excellent communication skills and attention to detail.
Key Responsibilities
Handle a high volume of calls and emails related to council tax and housing benefits.
The Customer Service Advisor will be pivotal in providing top-tier customer service within the FMCG industry, liaising between patients, healthcare professionals, and the internal team to ensure smooth operations.
Our client is an established multinational corporation in the FMCG industry.
With a substantial workforce exceeding 50,000 employees globally, they uphold a strong reputation for quality and innovation while striving to make a positive difference in the world.