Delivering excellent customer service they will on occasion support the Major Incident Management process.
They will have the experience to troubleshoot and resolve a variety of IT incidents ensuring a quick resolution is achieved and accurate recording of activities is captured.
The Operations Analyst is expected to be vigilant in monitoring our estate and capable of conducting a quality triage of alerts or user contacts.
Posted by Hays Specialist Recruitment Limited • £450/day to £500/day
Your new role
The Problem Management Lead has two main areas of focus: Practice Ownership and Operational Management.
In Practice Ownership, the role is responsible for the governance, design, implementation, and continuous improvement of ITIL practices within the organisation.
Posted by Hays Specialist Recruitment Limited • £240/day to £265/day
Your new role
As an IT Analyst, you will play a crucial role in delivering front-line IT services, ensuring the smooth operation of our IT estate and providing excellent customer service.
Monitor and manage resolver group queue stacks ensuring that the SLA clocks do not expire, tickets are continually updated with progress and/or are appropriately escalated (functional escalation) between resolver groups;.
We are currently seeking an HR Admin to join our client's organisation in the education industry.
This is a temporary position, requiring someone with experience in on-boarding, HR administration, offer letter preparation, and DBS application processes.
The role is Admin Assistant which will support key stakeholders.
Previous admin experience is not essential but highly advantageous, ideally within a professional services firm and experience of senior stakeholder support, diary management and use of Outlook.
An excellent opportunity to join a leading global law firm at a time of growth.