The task at hand: To be the primary point of contact for the Excalibur IT Managed Services customer base providing IT first line support for windows based desktops/servers, Microsoft 365, and various associated on-premise/cloud software including Backup/IT Security etc.
You'll be great in this role if
- You have excellent interpersonal and customer-facing communication skills.
We are seeking a motivated and experienced Application Support Team Lead with a strong background in SQL Server and Jira.
The successful candidate will lead the application support team, ensuring seamless operation and maintenance of business applications, providing top-tier technical support, and driving continuous improvement within the team.
Key Responsibilities
Lead, mentor and manage a team of application support analysts.
A well-established national insurance broker with offices in Swindon is seeking to speak with an experienced Customer Service Support Advisor who are looking for the next step in their career.
Your Role
Prepare meeting notes and presentations, your ideas and skills mean a high quality output.
Sitting at the centre of the team, you offer a broad range of admin and support services to our senior management.