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Acorn by Synergie is thrilled to announce an opening for a charismatic and super-organised Administrator to join their client's award-winning team at Wales' largest promotional merchandise company. They are seeking an Administration & Sales Support professional who can think on their feet and excels at connecting with people. As they approach an exciting time of growth and change, they need a dynamic, self-motivated individual with strong analytical skills and a background in administration and customer service to help achieve their goals. This is an excellent opportunity to become part of a passionate team and contribute to their continued success. Responsibilities: Provide administrative support to the sales team, including data entry, preparing sales reports, and maintaining customer records in the CMS system. Assist with order processing, including generating quotes, processing purchase orders, and coordinating shipments with the logistics team. Respond to customer inquiries and provide exceptional customer service, including handling complaints and resolving issues. Coordinate and schedule meetings, appointments, and travel arrangements for the sales team. Support the marketing team with trade show planning and execution, and help manage marketing materials inventory. Assist with general office administrative tasks, such as answering phones, filing, and ordering office supplies. Add new products to the website, including writing product descriptions, uploading images, and creating pricing information. Update pricing information for existing products as needed. Ensure all website content is accurate and up-to-date. Update website content using a content management system (CMS). Collaborate with other departments, such as marketing and sales, to ensure website content is accurately updated Requirements: Strong organisational skills and attention to detail. Excellent written and verbal communication skills. Proficiency in Microsoft Office and experience with CRM software. Customer service and/or sales support experience is preferred. Ability to work independently and as part of a team in a fast-paced environment. Acorn by Synergie acts as an employment agency for permanent recruitment.
Job Purpose A key member of our Administration Team providing excellent service and support to the Association's current and potential members to ensure a positive customer experience and journey at all times. The role is a combination of administering claims and membership as well as providing direct debit cover and general administrative support within the Association. Responsibilities and Accountabilities Claims Sort, process and archive claims forms. Respond to all claims enquiries and requesting medical certificates where required. Price claims - assess and process the correct benefit amount for each claim. Print cheques, collate claims cheques and supporting correspondence. Check, process and update pending claims files. Filing all claims records and communications. Contacting customers to request additional information. Ensuring all claim / customer information is recorded accurately complying with GDPR regulations. Membership Respond to all membership queries. Draft and generate letters with supporting information to prospective, current and new members. Enrol group and individual members on to the membership database and issue supporting correspondence. Process continuing membership requests. Check and update group membership lists, extracting information from these lists (such as cancellations). Organise, print and request group lists. File all membership records accurately complying with GDPR regulations. Maximise membership conversion through tracking new membership enquires with follow up correspondence. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself