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Job Title: Administrative Support Assistant Industry: Property Contract Type: Permanent Salary Range: £25,000 per year Working Pattern: Full Time - 9.00-17.00 Are you an organised and efficient individual looking for a new challenge in the property industry? Our client, a leading property company, is seeking an enthusiastic Administrative Support Assistant to join their Glasgow office. In this role, you will play a key part in providing professional administrative support to ensure the smooth operations of the team. Responsibilities: Format correspondence, reports, and other documentation to a high standard and within agreed deadlines. Establish and maintain effective systems for filing and information retrieval. Assist with travel and accommodation arrangements when required. Handle internal accounting tasks, including fee notes, credit notes, purchase ledger coding, and cash expenses. Support audit and compliance activities, such as job set-up, conflict of interest checking, and AML checks. Maintain client mailing lists and assist with marketing and social events. Provide marketing support for the Scotland team, coordinating with the national marketing team. Manage service charge administration and assist with property management tasks. Support office equipment management, including IT support and equipment repair management. Assist with archive management, general office assistance, and maintaining a clean and tidy office space. Requirements: Strong organisational and time-management skills. Excellent attention to detail and the ability to produce work to a high standard. Proficient in using Microsoft Office Suite. Strong communication skills, both written and verbal. Ability to work well within a team and collaborate with colleagues. Prior experience in an administrative support role is desirable, but not essential. Why Join Our Client's Team? Be part of a well-established and reputable property company. Opportunity to develop and grow within a supportive and dynamic team environment. Competitive salary and benefits package. Work in a professional and friendly office atmosphere. If you are passionate about providing exceptional administrative support and thrive in a fast-paced environment, we would love to hear from you. Join our client's team and take the next step in your career! To apply for this role, please submit your CV outlining your relevant experience and why you are interested in the position. We look forward to reviewing your application. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Job Purpose: You will provide support to our customers by phone, email and also via video appointments. To maintain a high level of customer care. To understand, support and advise a wide range of Customers who contact the Environment, Roads and Facilities Department through all channels of communication Duties and Responsibilities - Job Specific Assist in providing an effective Customer Support Service for the department To provide accurate, meaningful and consistent advice and information to customers Deliver a knowledgeable and professional service to all customers from the first point of contact. Respond to customers empathetically and sensitively identifying those with complex needs and referring / signposting to partner services as appropriate. To listen patiently, to empathise with the customer's situation and convey a genuine desire to help and support in order to gain the respect and confidence of the customer To be professional at all times by projecting a good departmental image ensuring all queries are answered to the customer's satisfaction To assist with the administration of a number of services such as concessionary travel passes and civic amenity van permits Requirements GCSE in Maths and English at Grade C or above or equivalent qualification Ability to communicate clearly both verbally and in writing Good keyboard skills demonstrating speed and accuracy Excellent listening skills, demonstrate the ability to listen patiently and empathise with the customer's situation. Proven ability to deal with challenging customers and to keep calm under pressure remaining professional and tactful at all times. Demonstrate an ability to remain focused during busy periods Proven customer handling skills Experience of taking payments over the phone Strong IT skills particularity working with Microsoft Office IT Packages The ability to communicate in English is essential. The ability to communicate in Welsh is essential