The core focus is to undertake administrative duties to include accurate processing of member records and financial records to ensure data quality is maintained.
JOB ROLE PURPOSE
To support the provision of a cost effective, customer focussed Pension Service.
At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter.
Responsible for managing the Customer Resolution & Information Team to ensure that statutory and organisational requirements are met in relation to dealing with and responding to complaints, Freedom of Information (FOI) requests, Subject Access Requests (SAR) and enquiries made by Local Councillors and Members of Parliament in relation to Children's Services at Wirral Council.
Responsible for developing reporting systems for complaints/information requests, for analysing trends and patterns and translating this into outcome focussed action plans.
Team : UASC (Unaccompanied Asylum Seeking Children)
We require an experienced Deputy Team Manager within our UASC (Unaccompanied Asylum Seeking Children) Service to effectively support the Team Manager and Social Work team.
The candidate must have a proven track record as a Deputy Team Manager in Safeguarding/Permanence, and be confident in the application of all legal proceedings and legal frameworks, with a robust understanding of young people's whole journey through the care system.
The successful applicant will have responsibility for providing business support for the team including: supporting the team with Sefton Liquid Logic database, typing, telephone duties, co-ordinating the gathering of information from other agencies to support the manager and any other admin duties within the team.
Excellent communication and interpersonal skills are essential.
IT skills and operational skills in the use of Liquid Logic.
The successful applicant will have responsibility for providing business support for the team including: supporting the team with Sefton Liquid Logic database, typing, telephone duties, note taking in a variety of operational meetings, co-ordinating the gathering of information from other agencies to support the manager and any other admin duties within the team.
Excellent communication and interpersonal skills are essential.
IT skills and operational skills in the use of Liquid Logic.