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Customer Service Admin Advisors 9 month temporary roles £14.02 FULL TIME - 37.5 hpw We are currently recruiting for full time Customer Service/Admin professionals. This role will be a hybrid role with a mixture of home working and office based. The role will be starting end of May 2024. The role: Managing Customer billing workflow Dealing with inbound calls with some outbound calls Speaking with customers to book appointments for smart meters Answering customer emails Admin duties - sending out confirmations Updating databases and general admin tasks Providing excellent customer service at all times The ideal candidate: Will have telephone customer service experience Will be organised and accurate with good admin skills Previous experience in call centre environments Superb customer services & communication skills Good IT skills (especially Excel) Personable and engaging Problem Solving Skills "Treating Customers Fairly" Will have the desire to offer excellent customer service at all times No sales experience required however experience in handling customers over different platforms (emails, calls etc) is essential APPLY NOW OR CALL LYNSEY FOR MORE INFO Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Role: KYC Quality Checker Start Date: 3rd June 2024 End Date: 3 months contract (likely extension) Location: Central Cardiff (5x Days a week onsite) Rate: Negotiable dependent on experience (Inside IR35 via Umbrella Co) Job Overview This is an exciting opportunity to join Deloitte Operations as we are seeking a meticulous and detail-oriented individual to join a KYC EDD project team as a Quality Checker. You will play a pivotal role in ensuring the accuracy and consistency of customer due diligence (CDD) and enhanced due diligence (EDD) processes. The ideal candidate will have a strong understanding of experience in reviewing CDD/EDD documentation and quality checking specific cryptocurrency transactions, and the ability to provide insightful feedback to improve quality standards. Key Responsibilities Checking the quality of work produced by teams across various work streams ensuring compliance with regulatory requirements and internal policies & procedures. Providing feedback to colleagues and management, ensuring this is delivered constructively. Looking for opportunities to improve processes and supporting the quality function with continuous improvement. Providing ad hoc training Liaising with operational staff to establish procedures and standards. Quality checking Verify the accuracy and completeness of customer information, transactional histories, and source of funds documentation. Adequacy of documentation and evidence provided to support CDD/EDD decisions and risk assessments, considering the unique characteristics of cryptocurrency transactions. discrepancies, inconsistencies, or gaps in CDD/EDD files related to cryptocurrency users and escalate issues to relevant stakeholders for resolution. Stay informed about changes in regulatory requirements and industry best practices related to cryptocurrency compliance and CDD/EDD processes. Key Experience Needed: Previous and recent KYC Quality Checking experience within Financial Services or Cryptocurrency Exchanges (Elliptic and Chainalysis). Previous experience working on CDD/EDD workstreams. Excellent attention to detail and analytical skills, with the ability to identify errors or discrepancies in complex cryptocurrency-related documents. Effective communication skills, both written and verbal, with the ability to provide clear and insightful feedback to improve compliance processes. Ability to work independently and manage multiple tasks in a fast-paced environment. Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook. Preferable Experience Certified Anti-Money Laundering Specialist (CAMS) or other relevant professional certifications. Relevant certification in Elliptic and/or Chainalysis
Academics are currently recruiting Newly Qualified Teachers (NQTs) to work in a number of excellent Secondary schools across Cardiff and the surrounding areas. We have a large number of current long-term vacancies, meaning that if you register now, you are almost certain to land your dream job for September 2024. As the fastest growing provider of education staff in the UK, we are proud to be working alongside some of the largest schools in South Wales to help with their staffing needs. We are looking for enthusiastic and driven NQT's who's aim is to enhance pupil learning in a creative & inspirational manner. Our partnered schools are looking for the next generation of Teachers to unlock potential and abilities of the learners that may have never been discovered previously. Why choose Academics? Dedicated NQT mentor on hand over the course of the academic year We will help you to start your induction process CPD learning opportunities & NQT seminars Leading rates of pay starting at £160 per day Guaranteed Work Scheme - both full and part time Refer a friend scheme £125 per referral How to register with Academics? Registration is quick and easy and can be done online. We strongly recommend getting this done as early as possible as this allows us to get you cleared for work in June/ July once your PGCE is completed. Alternatively, if you're looking to start work in September, then registering now means you'll have a suitable placement lined up for the start of the academic year. All candidates are paid on a PAYE basis, meaning that our very own internal payroll team ensure you pay the correct TAX and National Insurance and absolutely no admin charges will come out of your pay. If you are an NQT who is eager to succeed, please email your CV to and he will get in touch immediately!