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Administrator (Temporary) An exciting opportunity has arisen for an experienced Administrator to join a leading organisation based in Belfast. This is a full-time, Temporary Position initially for 5 months with an immediate start. Working hours: 35 hours per week. With a salary of £25,119 per annum (dependent on experience). Job Purpose: You will be responsible for providing a high-quality administration service to members, employers and other third-parties. Essential Criteria: Previous administration experience within a similar role. Five GCSEs at grade C or above to include English Language and Mathematics (or equivalents). IT proficient in the use of Microsoft Office packages with the use of Word, Excel, and Outlook. Excellent communication skills both written and verbal with the ability to communicate with stakeholders at all levels. Excellent and strong numeracy and literacy skills. Ability to work on your own initiative as well as part of a team. Excellent organisational skills with the ability to manage and prioritise a busy workload while adhering to strict deadlines. Desirable Criteria: Level 3 qualifications such as two A level's (grade D or above), NVQ Level 3. At least six months administration experience working in an office environment or in a service delivery/customer facing type role. Main Duties and Responsibilities: Provide a high level of service to pension scheme members and employers, in line with relevant regulations and associated legislation. Support the team Supervisors in the achievement of internal and regulatory service standards and in the efficient performance of the work of the team. Act as the first point of contact for enquiries from members, employers and other third parties in person, by telephone, letter, e-mail, and the member online portal. Assist with administration of the Scheme's ill-health retirement process. This will include making medical appointments, liaising with Scheme employers and doctors, and issuing decisions to Scheme members. Accurately calculate routine payments in line with Regulations. This will include processing refunds of pension contributions and validating medical appointment travel claims. Promptly check and validate hard copy and electronic information received from members and employers. Peer check the work of other staff within the team. Provide new members with their membership options on joining the scheme in line with Scheme regulations. Accurately update pension member records. Assist with the validation of employer returns - this will involve verifying information received from employers, and querying and resolving anomalies arising from the reconciliation process. To participate in internal project teams and contribute to the implementation of new systems and methods of service delivery. To continuously review member queries and identify and feedback areas for improvements in member communication. Provide on-job training to colleagues. Act as a buddy/mentor for new members of the team, providing a first, single point of contact for role related queries. Undertake reception and general office duties including photocopying and document scanning.