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Reporting to the Brand and Marketing Manager, the Marketing Coordinator's key responsibilities are to organise, create and develop marketing material and campaigns for new-build developments, and to provide a range of marketing support and marketing administration services to Plumlife client teams, supporting new business development and initiatives. As part of the Plumlife Homes Marketing team the postholder will have a key role to play in delivering brand support and effectively harnessing online and offline marketing channels to protect the great reputation of Plumlife Homes. What you'll be doing: Providing a professional Marketing support service across a range of brands and operations. Assisting with the effective promotion and marketing of new homes and developments for sale and rent, across a range of tenures. This includes project managing the marketing set up of new developments and the coordination the creation of marketing and promotional material including brochures and sales assets. Working closely with the Marketing and Brand Manager and Sales Manager to provide marketing administration support that supports the delivery of wider marketing, sales and corporate objectives. Visiting new developments to help identify optimal locations for all development and sales area signage. Coordinate design and installation with signage suppliers, site teams and the Sales team. Providing a supporting marketing service to each Plumlife sub-brand and team, working closely with the Marketing and Brand Manager, Digital Marketing Partner and Sales, Lettings and New Business Managers and external clients to scope requirements and deliver marketing material or campaign support as necessary. Coordinating agencies and partners based on the needs of the Sales team, to ensure the impactful development of imagery, such as CGIs or photography. Ensuring that developments and homes on the Plumlife website and partner sites such as Rightmove are up to date, accurate, appealing and regularly refreshed. Coordinate events, liaising with organisers to agree attendance and rates, arranging stand installation at venue, ensuring any collateral and promotional merchandise are available and liaising with the marketing team to ensure the event is pre-promoted. What you'll need: Relevant qualifications or experience that support fast-paced working in a professional environment Demonstrated experience of working within a fast paced coordination or administration role, ideally with some marketing experience Highly developed attention to detail and ability to coordinate and produce high-quality and marketing assets and materials Great communication skills, and can evidence experience and commitment to building and managing relationships with internal and external customers Previous experience in marketing of new homes and/or Shared Ownership would be desirable Good project co-ordination skills Use of full range of Microsoft Office and ability to quickly learn new digital tools What we need from you: A passion for customer service You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning this part of your role is vital and of equal importance as the day to day aspects Self-motivated and able to work as part of a team as well as on own initiative Great people skills Good commercial awareness and insight Professional and value led with integrity, inclusivity and respect for diversity. Ability to travel between sites and to meet external commitments An ability to work in uncertainty Ability to work flexibly and when needed outside normal working hours What we give you in return for your hard work and commitment: Pension DC scheme (up to 10% contribution from both colleagues and Great Places) WPA Healthcare auto enrolled at no contribution level with £1250 of savings available - option to increase & add family members Annual leave Start at 26 days annual leave, increasing up to 30 days Bank Holidays Flexi time Allows colleagues to achieve a healthy work life balance whilst carrying out requirement of the role. A maximum of 13 days flexi can be taken in a year Professional fees The business pays the cost of one professional membership fee for each colleague The Market Place high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Health and wellbeing initiatives Our colleagues enjoy wellbeing campaigns throughout the year, with activities designed around our four pillars of wellbeing, these include career wellbeing, mental wellbeing, physical wellbeing and financial wellbeing Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicant(s) will be subject to a basic criminal records background check. Further detail on our commitment to safeguarding children/young people & vulnerable adults can be found in the Great Places Housing Group Safeguarding Policy & Recruitment Policy on our website. Location: Head Office - West Didsbury Contract: Type Full time Contract Length: 6 months Salary: Up to £28,000 Benefits: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more. Closing date: 21-05-2024 REF-213908
As the Customer Liaison Officer, you will engage with customers and stakeholders to ensure smooth delivery of our investment programme. Your key responsibilities include conducting surveys, organising consultation events, addressing complaints, and providing support through various channels. This role is crucial in maintaining positive relationships and contributing to project success. What you'll be doing: Engaging with Great Places Customers and stakeholders building trusted relationships as part of investment programme delivery Completing pre-entry surveys and joint inspections with our contractors in advance of investment works, such as replacement windows, bathrooms and kitchens Arranging consultation events with customers and contractors Supporting customers by resolving complaints and responding to queries related to investment works in a well-coordinated, effective and responsive manner Supporting the assets team in the effective delivery of the planned maintenance works and being the main customer point of contact representing Great Places Responding to customers through a range of media including phone, text, email, social media and webchat, promoting use of digital communication where possible Supporting our customers' needs and provide advice and guidance about appropriate services and referral routes, signposting to trusted partners agencies and service providers To record information and update systems with survey data and ensure that all data is stored in accordance with GDPR Attend and contribute to pre-contract and progress meetings What you'll need: Strong customer focus to ensure high levels of customer satisfaction Experience of working in a dynamic customer focussed environment, with a proven ability of delivering a high standard of customer service and a positive attitude towards resolving customer complaints and requirements Competent using Office 365 (compiling letters / reports / small spreadsheets) Excellent communication skills (written, verbal and at all levels) Knowledge of social housing Attention to detail Good written and verbal communication Experience and understanding of safeguarding Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment; this role is subject to a basic DBS check What we need from you: Good communication skills Ability to complete tasks in an accurate and timely manner when working under pressure Effective liaison with contractors / other stakeholders to give information/find information/resolve problems Organisation and good time management skills Able to deliver a high standard of customer service An understanding of the issues faced by people and families out of work or on low incomes Flexible approach and a can do attitude Proactive in identifying issues before they reach a complaint stage Full driving license and use of a vehicle Commitment to work in partnership with others for the benefit of Great Places Ability to work flexibly and when needed outside normal working hours to ensure service continuity A passion for customer service You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning this part of your role is vital and of equal importance as the day to day aspects What we give you in return for your hard work and commitment Pension DC Scheme (up to 10% contribution from both colleague and Great Places) WPA Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members The Market Place High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Annual Leave Start at 26 days annual leave, increasing up to 30 days within 5 years Bank Holidays Savings Club You can put aside money each month for 11 months to help you save for that special something (pays out in Novembers salary) Reward & Recognition You Count Rewards are individual reward's for going above & beyond' Compliance based training bonuses paid annually Help with transport We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicant(s) will be subject to a basic criminal records background check. Further detail on our commitment to safeguarding children/young people & vulnerable adults can be found in the Great Places Housing Group Safeguarding Policy & Recruitment Policy on our website. Location: Head Office - West Didsbury Contract: Full time, Full time Salary: £30,731 Benefits: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more. Closing date: 21-05-2024 REF-213 906