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Job Title: Service Desk Analyst Location: Portsmouth Salary: £25-£30 P/h Key Skills: Unix, Linux, Windows OS, Active Directory, Tivoli, SolarWinds, Zabbiz, Networking, Firewalls, Service Desk Are you a tech-savvy professional with a passion for solving complex IT challenges? A global leader in aerospace, defence, and security, is seeking a dynamic and dedicated Service Desk Analyst to join their innovative team. In this critical role, you will be the first line of support for our cutting-edge technologies, ensuring seamless operation and exceptional user experiences. If you thrive in a fast-paced environment and have a knack for troubleshooting and customer service, we want to hear from you. Join our client, where your expertise will contribute to groundbreaking advancements and secure the future. The Role: So, what will you be doing as a Service Desk Analyst ? Collaborating closely with team members to carry out all day to day activities. Ensure that incidents and problems are identified, triaged, and responded to efficiently and within require timescales. Ensuring that calls are correctly prioritised and categorised. Ensuring that the Service Desk management tool is updated at each stage of the lifecycle of an incident. Proactively monitoring our extensive estate of servers, using event management systems and other tools, to identify incidents and take appropriate action to maintain and control the resolution of these incidents within in a timely manner. Liaising with specialist support teams. Following process and work instructions to resolve incidents, problems and events. Provide updates and reports on active incidents, problems and events. Proactively update knowledge articles so that the service desk can deliver a standardised and repeatable service Produce management reports from ITSM data Performing or arranging software rebuilds following system failure. Supporting the deployment of software configurations. Support of a 24/7 shift pattern, including accurate time keeping and required to support shift cover What are we looking for in our next Service Desk Analyst ? Experience working on a 24X7 Service Desk, in a high availability environment and/or ability to demonstrate previous experience of delivering customer facing support in other industries. Able to demonstrate an ability to meet challenges head on and adapt. Experience of writing and implementing policies and procedures. Relevant ITIL qualifications Ability to identify and progress improvement opportunities. Excellent analytical skills Ability to learn new bespoke systems and applications not worked with in previous roles. Experience of postal operations. Experience of ISO 20000, 27001, 9001 assessment processes Experience with any of the following technologies is preferred (however training is provided where required) Service Management toolsets (ServiceNow/Hornbill/Remedy) Tivoli Integrated Portal/BigFix/SolarWinds/Zabbix A knowledge of Unix, Linux, command line environments, Windows OS, Active Directory And understanding of Networking, firewalls, network monitoring tools My client is keen to get this position filled ASAP, so if you feel you have the skills and desire to provide passion and drive as the next Service Desk Analyst, this is the opportunity for you! This really is a fantastic opportunity for a Service Desk Analyst to progress their career. If you are interested, please apply as soon as possible as this position will be filled quickly so don't miss out! PLEASE NOTE BPSS or eligibility to gain is required to be considered for this vacancy Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Learning Support Assistants - SEMH school Learning Support Assistant / Teaching Assistant Social, Emotional & Mental Health Needs Secondary Phase Havant Academics are recruiting on behalf of a school in Havant which caters for boys aged 11-16 years with social, emotional and mental health needs (SEMH). A number of students also have a range of additional needs which include attachment disorder, attention deficit and hyperactivity disorder (ADHD) and autistic spectrum conditions (ASC). All students have an EHCP. Learning Support Assistants - SEMH school This is a full-time, term-time position and they are looking for Learning Support Assistants to join their team as soon as possible. This will be on an on-going, temporary to permanent basis. Please only apply if you are able to commit to a Monday to Friday, 8.30am - 3.30pm working week. You will be required to support pupils on a 1:1 and small group basis and help nurture the long-term personal and academic needs of the students, helping to build their self-esteem and give them the confidence to face new challenges. Student's needs are met in a small, nurturing environment with a highly differentiated curriculum and exceptional student-staff relationships. The role is ideal with someone who has already had experience of working in an SEMH or SEN school, or on a 1:1 basis with children with challenging behaviours. Learning Support Assistants - SEMH school To be considered for this position, you must have an enhanced DBS on the update service or be willing to apply for one via Academics. You will also need to prove your Right to Work in the UK and have 2 recent references. If you are looking for a full-time Learning Support Assistant role and are able to commute to Havant for work, please apply using the link provided. Learning Support Assistants - SEMH school Learning Support Assistants - SEMH school