The Account Handler will provide support to the Account Executive with running of the client portfolio, including setting up all appropriate actions required for contract renewal.
A highly regarded independent Commercial Broker are currently looking to add home based (remote) Commercial Account Handlers to both their new business and their Renewals teams.
They seek driven and motivated professionals with previous commercial insurance experience to support the needs of a diverse and interesting group of clients.
You will work alongside friendly & experienced staff.
This will really benefit anyone who is keen on joining a business which is proud of the service and the quality of work it provides its clients.
The Company
Our client is a successful and growing independent insurance broker in Leicestershire who is able to offer fantastic support towards career progression and technical insurance broking skills.
Our client is looking for an Account Manager to be responsible for carrying out cradle to grave administration for an allocated portfolio of Small Self-Administered Schemes and delivering excellent technical and customer service outcomes to clients.
Home based role (Head office in Leicester)
Job specification
Demonstrate knowledge and understanding of individual clients and their advisers, and actively engage with all parties to achieve the best possible customer outcomes.
This requires an agile and responsive support function able to manage a variation of customer requirements.
Our client is an evolving business supporting customer de-fleet, multiple remarketing channels and a complete range of vehicle preparation services including wholesale and retail ready.
As we develop the range of services delivered and expand our customer base, the support team need to ensure we deliver these services within SLA and to a very high standard.
The Account Co-ordinator is responsible for carrying out a range of administrative tasks to support both customer and business objectives, aiding the retention of customer relationships, through ensuring mutually agreed business objectives and service level agreements are achieved.
General
The Customer Hub is accountable for the delivery of customer service excellence to our clients customers across our portfolio of products and services, ensuring full delivery of contractual obligations including achieving KPI's, management of day-to-day process and reporting requirements.
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