Posted by Macildowie Recruitment and Retention • £24K/yr to £26K/yr
Overview
Working for an outstanding and well-established IT outsourcing company, the Successful Customer Operations Coordinator will be responsible for providing support and co-ordination of telephone calls and ticket delegation to the Service Delivery team.
General
With a solid customer services ability and clear telephone manner, you will also be responsible for carrying out a range of daily administration tasks.
Key responsibilities
Assisting and supporting the management support team to ensure that tickets are Triaged promptly and within SLA.
Major Recruitment Oldbury are delighted to be recruiting for a professional, forward thinking organisation in the Tamworth area, who are actively seeking an experience Customer Service Coordinator to join their busy office.
Duties and tasks will include
Manage all inbound customer service enquiries via phone, email, and CRM system, ensuring a professional and efficient response.
Triage enquiries to the appropriate departments, including Account Managers, Customer Success Teams, and Technical Support, while handling general enquiries independently.
Handle incoming telephone calls and assist customers with their enquiries.
General
Our well-established client based in the Tamworth area are currently recruiting for a Full Time Customer Service Advisor to join their team on a temp to perm basis.
You will be working full time hours, Monday to Friday on a rotating shift pattern - 8am - 4pm, 9am - 5pm, and 10am - 6pm.
Revamping their sales strategy, launching new marketing initiatives and setting ambitious targets for growth and acquisition, you'll be joining the business at a very exciting point of their development - they're investing in you to grow at the same pace!
They're experiencing rapid growth and looking for a number of talented individuals across a variety of roles, to join their expanding team.
JTF Wireless are a leading innovator in environmental monitoring solutions, serving the food and pharmaceutical distribution, and healthcare industries.