The job-holder will have overarching responsibility for our client'smortgage customers up to maturity, including arrears & forbearance, repossessions, lifetime mortgage book customer contact and run-off, deceased customers, statements, FSCS single customer view, vulnerable customers, complaints and relevant regulatory reporting.
We are seeking a talented financial services leader for our well-respected, award-winning client, who are expanding their operations team.
As Head of Mortgage Services, you will be responsible for the management and development of our client's complex mortgage and savings operations, including all mortgage customer relationships, vulnerable customer and complaints teams.