Carry out reminder calls to customers for appointments
Fully manage each day's appointment sessions
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels.
Working as part of a team to produce customer mailings, enclosing designated documentation as appropriate using an automated process.
To facilitate the operator and Area leader in achieving optimum production output and ensuring all work which has been quality checked is done according to the written SOP's, quality procedures or forms to which the mail sorter has been fully trained and deemed competent.
Duties
Complete line set-ups in line with timescales given.