Customer Excellence Partner Recruitment Partner: Jim TrusslerThis is an exciting new role to Boots Opticians, which is based in our Nottingham Support Office, and will report into the Customer Operations Manager.The Customer Excellence Partner must have a great passion for customer excellence, and strive to enhance our customer journeys and overall experience.About the role Responsible for tracking, monitoring, and analysing all customer feedback, to identify opportunities to enhance our customer journey and experience Managing relationships with customer feedback-centric partners/suppliers, working collaboratively to ensure we are maximising visibility, and understand all customer feedback Liaising and collaborating with key internal and external stakeholders, ensuring we are sharing customer insights with relevant areas and influencing continuous improvement Continuous collation of all customer insight and metrics, and the production of visual presentations to be shared with key stakeholders at MD level and above Be the voice of the customer advocate across the business, striving for customer excellence Proactive and positive approach to change and collaboration, supporting the wider customer operations team as and when required Potential to grow remit and manage a customer focused team in the future.
Leading by example and advocating our business beliefs, values, and vision What you'll need to have A true passion for the customer experience and finding ways to enhance customer journeys Collate and act upon feedback, and be the lead on "the voice of the customer" Experience in large scale transformation projects An influential communicator who enjoys building presentations, and presenting their work to large scale audiences Experience in complaints management up to and including executive level A keen eye for detail who can analyse data and solve problemsIt would be great if you also have Experience of working within contact centre(s) and or retail environmentOur benefits Boots Retirement Savings Plan Discretionary annual bonus Generous employee discounts Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at rewards.
Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.Why Boots OpticiansAt Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential.
About the opportunityAn important role in providing our customers and patients the very best experience at Boots Opticians throughout the customer journey.
This is a fantastic opportunity to join a business that puts the customer at the heart of everything we do.
You don't need optical experience to join us as a Retail Assistant, but you will have worked in a retail or a customer-facing environment.
As a Store Manager Designate at Vision Express, You'll join us on a 6-month training and development programme, aimed to prepare you for the role of a Store Manager.
In this role, you'll be required to travel around Newport, Cardiff, Brecon, Monmouth, Abergaveny, Brecon!
The programme is designed to help participants understand our brand and equip you with the necessary skills and knowledge required to excel in the role of a Store Manager.
About the opportunityThis is a fantastic opportunity to join a business that puts the customer at the heart of all our decisions and excels in delivering the best experience possible for our customers and colleagues.
We are committed to providing a high standard of care to our customers, recommending products to aid their health and lifestyle.Important responsibilities include
You'll join a culture where everyone is passionate about their role and together these elements will play a big part in making us the leading High Street Opticians.
Your expertise and dedication will play a critical role in helping us to achieve our mission of helping our customers to 'See More and Be More', by providing tailored and effective eyecare and eyewear solutions, to help customers maximise their visual potential and enhance their lifestyle.
As a Dispensing Optician at Vision Express, you'll be responsible for helping our customers choose the right eyewear, ensuring that they fit the customer, and ensuring that they meet the customers' visual requirements and preferences.
You'll advise on the lens options, coatings, and frames to suit different lifestyle and budgets.
Posted by Zest Business Group • £20K/yr to £23K/yr
Zest Optical are searching for a Mobile Optical Assistant to join a high quality, independent home eye care provider to cover the South Yorkshire area.
The company provide an eye care service to those who are unable to travel to their local high street practice.
They believe that everyone should have the right to high quality eye care, and pride themselves on providing a professional yet friendly service.
Posted by Landmark Information Group • £20K/yr to £25K/yr
General
New Business Executive
What it's like to work at Optimus
At Optimus, you'll find a friendly, dynamic, and supportive team that values bold ideas, big dreams, and active curiosity.
We foster a culture of innovation, encouraging everyone to contribute to the development and direction of our products and services, while continuously seeking new and efficient ways to work.