At OCS Group, we are recruiting an Operational Administrator, who will manage a high volume of transactions via various methods including telephony (inbound & outbound), order processing, email traffic and maintenance of files which will be audited for compliance purposes.
About The Role
You will be responsible for a portfolio of clients delivering exceptional customer service standards whilst taking full ownership of the end-to-end resolution of all query types meeting agreed SLA's & and KPI's where applicable, always delivering customer service excellence.
We've achieved a lot, but need outstanding people to help us do more.
Would you like to join a Managed Service Business that is growing, investing in its people and constantly pushing the boundaries of technology and innovation?
We've already grown our team by 37.5%, this year and launched two brand new products, developed an offering for a brand new sector, became a recognised tier 2 ISP, and built a class-leading cloud platform from scratch that outperforms the current best of breed!
Forde Recruitment are currently recruiting an Operations assistant on behalf of our Global Automotive client in Manchester.
The operations team is a core part of the Auction business, made up of various functions Yard team, Inspections, VCP and Imaging.
Team members are responsible for ensuring all processes within their department run efficiently and support the smooth operation of the day-to-day function.
The Admin Officer will be responsible for providing effective and efficient administrative and technical support within the Parking Service.
The successful candidate will be responsible for ensuring all correspondence is collated and sent to printing contractors within the required timescales, responding to internal correspondence and liaising with external contractors, ensuring deadlines are met, and assisting in the maintenance and creation of local IT applications, such as Excel, Adobe, Word.
This role will involve assisting the team to provide, maintain, implement, review and pro-actively improve the services provided by the service.