The Complaint Officers are responsible for supporting customers through the complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case.
The team are also responsible for ensuring that issues are identified and fed back, that could affect other customers.
Main Duties
Become a customer experience expert and brand ambassador, providing the highest standard of customer service.
We are delighted to be working with one of our long standing clients who are recruiting for a Purchasing Officer to join their established and successful team.
Purchasing Officer - Hedge End - £26-£28k - Hybrid role working from home 2 days a week
Ideally you will have experience in a similar role, or a desire to work within a purchasing team, and be a quick learner.
We are seeking a dedicated Complaints Officer to join our team, focusing on investigating final stage complaints and delivering fair and objective resolutions.
As an ambassador for our customer-first approach, you will play a key role in enhancing our customer experience and service delivery.
You will be an excellent communicator, adept at building relationships with various stakeholders, and possess strong problem-solving skills.
Our client is in search of experienced Senior Complaints Officer to adeptly manage and resolve Stage 2 complaints.
This role demands the ability to conduct thorough investigations, render impartial decisions, and effectively communicate outcomes to all involved parties.
Strong interpersonal skills and a knack for creative problem-solving are imperative for fostering productive collaborations with external partners and addressing unique challenges..