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The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. About the role We have an exciting opportunity for a field-based, Safe Neighbourhood Officer to join our new Safe Neighbourhoods and Support Service on a full-time, permanent basis. This is to cover our homes in Greater Manchester, Crewe and areas in the North West region. You will manage and investigate Anti-Social Behaviour (ASB) cases in hotspot areas covering a regional geographical area. There will be travel involved with this role. You will be proactive and pursue preventative measures establishing strong working relationships with the local police, local authority and other agencies to deliver prevention projects. You will work with customers where there is a complex ASB case. You will work closely with the ASB & Legal Officers based at our Bower House Office (Oldham) to attend regional courts for initial hearings. You will provide Court representation for lower level legal work such as injunctions; no access cases and straightforward possession. You will be provided accredited mediation training, if applicable, and be required to provide mediation where the need is identified. The successful candidate needs excellent customer service and communication skills. You will be able to work well under pressure. Key Responsibilities: Manage ASB prevention projects in hotspot areas To carry out thorough and effective investigations To adopt a victim centre approach when dealing with ASB, keeping individuals and communities safe Identify vulnerability at the earliest opportunities and escalate this to our Safeguarding Team Provide high level of customer service in line with Guinness's Customer Service Standards Take ownership of allocated cases in accordance with Guinness's policies and procedures Attend Court hearings for injunctions and NOSPs to achieve positive outcomes Build local partnerships across local authorities and external agencies to ensure available tools and powers to address ASB are utilised Provide a mediation service to reduce ASB between neighbours Identify and support Continuous Improvements Work together with other team members to innovate and deliver right first-time services Skills and Experience Essential: Good knowledge of relevant legislation and current best practice Good attention to detail, maintaining accurate records within agreed service levels and targets Able to prioritise to meet changing demands Self-motivated with the ability to plan and work effectively without high levels of supervision Excellent oral and written communications Good knowledge of Microsoft Office Able to demonstrate Guinness behavioural competencies Full UK Driving Licence and access to your own vehicle Desirable: Experience of delivering targeted ASB prevention projects Experience of working in the housing or property sector Strong knowledge of regulatory legislation for social housing If you are interested in joining us and would like to apply for this role, please review the role profile to ensure you meet the essential criteria. Interviews will be taking place at our office in Oldham, week commencing 03/06/2024. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Salary: £24,336 Job Type: Full Time Location: Salford Benefits: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more. covering Salford/Bolton Why are you here? You will be responsible for the cleaning and clearing of empty properties (voids) including the outside of the property and loft spaces of all furniture, white goods, carpets and general waste. What you'll be doing: You will assist with the removal of household goods and personal effects following a customer's tenancy coming to an end. You will maintain a high standard off cleanliness with in the homes you are responsible for; making sure it meets health & safety requirements and is left in a suitable state for trade operatives to work in. You will often need to change locks & fit key safes' making sure the home is secure You will need to also clear & tidy the gardens and outsides of the homes e.g. strimming, cutting grass, hedge cutting, removing rubble, filling ponds & levelling soil You will remove any items left within the home and make sure that they are disposed of correctly following health and safety guidance and You will be responsible for maintaining appropriate documentation and records for any weigh in waste, in accordance with Great Places Environmental Management Policies and Procedures. Treating our homes with respect marinating high standards of health and safety & reporting any concerns to your line manager. You will look after the equipment provided to you keeping it in clean and fit working condition. What you'll need: A full clean drivers licence Ability to work as part of a team or on your own Ability to manage your own time and work to deadlines. Similar experience ideal but not essential Demonstrate a positive can do attitude A flexible approach to the working day What we give you in return for your hard work and commitment: Pension up to 10% contribution from both colleague and Great Places WPA Healthcare auto enrolled at no contribution level- option to increase & add on family members The Market Place high street, restaurant & supermarket discounts, gym memberships Cycle to work, smart tech loans and much more Start at 26 days annual leave, increasing up to 30 days Lottery Colleague forum groups Link to Manchester Credit Union Savings Club For the purposes of our van fleet insurance you must have a minimum of 2 years driving experience with a full UK driving licence, be over the age of 21 and complete an on-line driver monitoring Assessment prior to starting your role. If you are under 21 but with 2 years driving experience with a full UK driving licence you would be required to complete an on-line driver monitoring assessment and additional in vehicle assessment prior to starting your role funded by Great Places. Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicant(s) will be subject to a basic criminal records background check. Further detail on our commitment to safeguarding children/young people & vulnerable adults can be found in the Great Places Housing Group Safeguarding Policy & Recruitment Policy on our website. REF-214 080