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Housing Options Casework Officer Tower Hamlets - Hybrid I am recruiting for a local authority who is looking for a officer will be working in the HOST Complex team in Housing Options, with single residents who may be homeless or threatened with homelessness. Officer will take homeless applications, conduct the assessment, write PHP and statutory notification letters and case manage the applicant. Job Role To provide a homelessness prevention, housing options and bespoke service to those single clients homeless or threatened with homelessness. To assist and guide single clients with support needs to make appropriate choices reading their housing pathways. To ensure that single clients receive, either directly or through relevant partners, appropriate advice on their housing options that offer alternatives to the making of a homeless application. To ensure that all enquiries and cases are progressed speedily and efficiently and that all set targets are achieved. Key Responsibilities To use a dedicated assessment tool to determine the most appropriate form of supported accommodation for single clients. To contribute in the development and delivery of team plans and other relevant council plans and strategies so that targets and performance requirements are met. To effectively communicate the Council's duties and policies to customers and partner organisations directly, in writing and through customer information. To provide detailed customer care letters to clients setting out advice given and the agreed housing pathway where homelessness cannot be prevented. To write s184 decision letters.