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Registration Officer - 12 month FTC Location: The City, London Job Type: Full time, 34.75 Contract Type: Fixed Term Contract Salary: £36,059.82 - £41,768.65 Role Purpose: The role holder is responsible as a member of the registration team for the delivery of all aspects of the registration process in relation to students, individual and company registrants and restorations, in line with the needs of the registration calendar and team resources. They will also act as the champion' for designated key processes and develop products and approaches to ensure that the process works efficiently and meets required goals. They will develop operating procedures to ensure that all members of the team are able to undertake all key steps in the process and will recommend changes and improvements to ensure that customer service and the efficiency of the team continues to be maximised. They act as a coach to others as necessary and are a point of escalation for issue resolution, in areas where they have most expertise. Key Accountabilities: Manage a variety of registration applications; including but not limited to body corporate, student, fully qualified, and specialty; registration, restoration and removals. To respond to queries by phone, email, letter in accordance with KPIs and expected quality standards. To process applications including entering and validating data, making decisions, and taking payments in accordance with KPIs and expected quality standards. To recommend and develop process changes improvements which ensure that registrants and the public continue to receive the best service possible in line with agreed targets, and statutory requirements. To act as the champion for designated key processes, ensuring process efficiency and ensuring that other members of the team are fully supported and coached in key activities. Including the development and maintenance of relevant standard operating procedures, and outward facing templates. Maintain clear and accurate data on the register and ensure all paper and electronic records are in line with quality standards and ensuring that team members, colleagues, and other stakeholders have access to relevant information as required. Assist senior team members with project work including research, drafting and development of processes and policies and assist any team administrator by fulfilling their duties when they are unavailable. To develop and maintain relationships with key external stakeholders relevant to processes owned (e.g. within educational establishments, health organisations, police service) and ensure that information is shared appropriately in line with process and customer service requirements. Essential skills/Experience/Qualifications: Relevant experience in an office environment. Considerable experience of working with databases including customer relationship management systems. Relevant experience working in a customer service-based environment. Good IT skills, including Word, Excel and an understanding of digital communication methods including the website and Microsoft Teams. Ability to plan, prioritise and work collaboratively at all levels to achieve demanding targets and deadlines. Analytical and problem-solving skills, able to use technical expertise, apply high levels of analytical skills to exercise sound judgement on difficult, complex decisions in sensitive situations and effectively communicate those. Ability to convey information accurately, professionally, and clearly to all parties verbally and in writing. Good written communication skills, with an ability to write clearly, precisely, and accessibly on complex issues, with attention to detail and accuracy. Good relationship management skills to work effectively across stakeholders. Good interpersonal and organisational skills. Ability to work with others and work in a team environment. Closing date for this role is 14 June 2024, please note we reserve the right to close this role early dependant on number of applications. Please note your application will not be accepted without a covering letter exampling how you meet the essential criteria of this role, no more than 2 A4 pages. You may also have experience in the following: Customer relations, Database Management, Customer Service, Registration Officer, Administrator, Admin Assistant, Administration, Registrations Assistant etc. REF-214 446