As a Resolution and Response Team Officer, you will be responsible for managing a variety of cases and requests, ensuring high-quality and efficient customer responses.
Your role will involve interacting with key stakeholders to ensure accurate and professional responses, as well as contributing to the smooth resolution of cases.
Are you a skilled problem-solver with a passion for delivering exceptional customer service?
As a Security Officer, your main responsibility is to ensure the safety and security of the development, its amenities, and open spaces, while delivering top-quality service in line with management contracts, leases, service agreements, and other requirements.
General
Line manager: Estates Director / Residents Manager
Security Duties
To support the existing security and safety routines of this development, ensuring an efficient and timely completion of security routines for the development, in terms of Control Room duties, Patrol duties and Loading Bay/Basement Access.
Engage Services Ltd is part of the Marston Holdings Limited group of companies and works on behalf of many major household names from the utilities sector.
The Officer will be responsible for keeping accurate, up to date records of all actions taken.
My client is seeking an experienced Anti- Social Behaviour Officer to be able to successfully manage their own patch of estates in order to monitor and reduce ASB cases.
Posted by Service Care Solutions - Housing • £38K/yr
Role summary -
As the Housing Officer, you will be responsible for managing a designated patch, ensuring high levels of engagement with residents and other stakeholders.
This varied role will see you handling tenancy queries, enforcing tenancy conditions, supporting vulnerable residents, and collaborating with internal teams to deliver top-quality services.