Job Title: Security Officer, East London Development, up to £ 29,000
Line manager: Estates Director / Residents Manager
Key Responsibilities:
As a Security Officer, your main responsibility is to ensure the safety and security of the development, its amenities, and open spaces, while delivering top-quality service in line with management contracts, leases, service agreements, and other requirements.
Security Duties:
To support the existing security and safety routines of this development, ensuring an efficient and timely completion of security routines for the development, in terms of Control Room duties, Patrol duties and Loading Bay/Basement Access.
Control Room Duties:
- Take responsibility for the control room's daily security tasks, which includes monitoring CCTV, especially high-traffic areas and access points.
- Managing resident and visitor access.
- Sounding alarms or contacting authorities in emergencies.
- Preventing losses and damage.
- Directing traffic and controlling the movement of people.
- Completing reports and recording surveillance activities.
- Following all security protocols, tasks, and standard operating procedures (SOP's).
- Responding to alarms.
- Managing, logging, and processing residential parcels and monitoring for suspicious packages as per the SOP.
- Maintaining communication with other security personnel to ensure the development is secure.
Patrol Duties:
Oversee the security of the development by:
- Patrolling designated routes and monitoring surveillance equipment.
- Inspecting buildings, equipment, and access points to ensure safety.
- Investigating any signs of intrusion or risk.
- Checking all entry points to confirm they are secure.
- Stopping suspicious activities and checking identification as needed.
Loading Bay / Basement Access:
- Manage vehicle booking processes and loading bay usage.
- Direct drivers politely and ensure they follow unloading time limits.
- Assist with move-ins and move-outs, maintaining a courteous and informative approach.
- Control vehicle and personnel entry, recording their movements as required by the relevant SOP.
Personal Specification:
This company takes pride for delivering an outstanding service using an innovative approach by using smart technology though their internal IT systems. They value being:
- Detail-oriented and using a methodical approach.
- Committed and passionate about the work.
- Tech savvy: Enjoys using tech systems to communicate with internal and external stakeholders
- Supportive: A true team-player.
Customer Service:
As an ambassador of this company, you will:
- Interact with enthusiasm and empathy.
- Answer phones and emails politely, identifying yourself and the company brand.
- Deal with complaints and concerns, acting as a problem-solver with the support of the wider team.
- Be engaging towards customers queries or concerns.
- Request additional training if needed to improve service delivery.
Health and Safety:
This company is committed to providing a safe environment for all. Every employee is expected to:
- Use smart technology to deliver safety routines and learn from trends.
- Ensure the safety of sites, residents, visitors, and team members.
- Take a thorough approach to safety, including tracking, inspecting, and auditing processes.
- Be aware of responsibilities regarding health and safety, seeking clarity when needed.
Financial Management:
- Support the wider team by being mindful of development budgets and requesting relevant information when necessary.
Compliance:
- Ensure full compliance with company rules and procedures, particularly in relation to data protection and the safe handling of client or customer information.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.